Retail Sales & Design Team Member Hervey Bay

Stratco (Australia) Pty Limited; Hervey Bay; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health & Wellbeing Support

Traineeship & Development Pathways

Career Development Opportunities

Support for Families

Recognition & Referral Programs

Team Member Discounts

EAP / Confidential Support Services

Job summary

Stratco (Australia) Pty Limited in Hervey Bay is hiring a Retail Sales & Design Consultant to assist customers with product enquiries and project solutions. You’ll build lasting relationships in-store, by phone, and via email, while learning Stratco's extensive product range.

This is a permanent full-time role with training, development, and a supportive team environment. You don’t need prior industry experience; a positive, client-focused mindset and strong communication skills are key.

Qualifications

• Experience in retail or customer service is helpful but not required.
• Strong communication with a range of customers.
• Positive, professional and team-focused attitude.
• Eager to learn and develop new skills.
• Good attention to detail; manage multiple priorities.
• Availability to work one Saturday per fortnight.

Responsibilities

• Assist customers with product enquiries and project solutions.
• Build strong customer relationships in-store, over the phone and via email.
• Prepare quotes and process customer orders.
• Provide product advice and design guidance.
• Learn Stratco's products and systems and keep knowledge up to date.
• Collaborate with the team to deliver outstanding customer service.

Skills

Customer service

Communication

Team player

Willingness to learn

Attention to detail

Saturday availability

Job description

Join a trusted Australian brand and help customers bring their home improvement projects to life.

• Australian-owned business with over 75 years of success
• Permanent Full-Time Opportunity
• Wellbeing Support | Inclusive Culture | Extensive Training & Development

THE OPPORTUNITY

An exciting opportunity has become available for a Retail Sales & Design Consultant to join our Hervey Bay team.

This is more than a retail sales role. You'll work closely with homeowners, renovators, builders and trade customers, helping them select the right products and solutions for their projects. From initial enquiries through to product selection and order completion, you'll play a key role in delivering an exceptional customer experience.

Working as part of a supportive and collaborative team, you'll build lasting customer relationships while developing your knowledge of Stratco's extensive product range.

Enjoy the stability of a permanent full-time role with a family-owned Australian business that genuinely invests in its people.

WORKING HOURS

Our standard store trading hours are:

Monday to Friday: 7:30am - 4:00pm and Saturday: 9:00am - 2:00pm.

This role operates on a 10-day fortnight roster, with team members working one Saturday each fortnight and receiving a rostered day off (RDO) in return.

WHAT YOU'LL BE DOING

• Assisting customers with product enquiries and project solutions
• Building strong customer relationships in-store, over the phone and via email
• Preparing quotes and processing customer orders
• Providing product advice and design guidance
• Learning and maintaining knowledge of Stratco's products and systems
• Working collaboratively with the wider team to deliver outstanding customer service
• Contributing to a positive, safe and customer-focused workplace

WHAT WE'RE LOOKING FOR

You don't need experience in our industry to be successful. We're looking for someone who enjoys working with people, solving problems and providing exceptional customer service.

You'll bring:

• Strong computer and administration skills
• Confidence communicating with a wide range of customers
• A positive, professional and team-focused attitude
• A willingness to learn and develop new skills
• Strong attention to detail and the ability to manage multiple priorities
• Availability to work one Saturday per fortnight

Highly regarded:

• Experience in retail, customer service, sales support or design consultation
• Exposure to building products, construction, home improvement or manufacturing industries

REWARDS & BENEFITS

Health & Wellbeing Support | Traineeship & Development Pathways | Career Development Opportunities | Support for Families | Recognition & Referral Programs | Team Member Discounts | EAP / Confidential Support Services

OUR EVP

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you've always envisaged, while redefining outdoor living and improving the lifestyles of our customers.

At Stratco, Safety is paramount, and we take every measure to ensure our team members Return Home Safe.