Retail Sales / CPAP Therapy Consultant

Air Liquide Healthcare; Gold Coast City; On-site; AUD 48,000 - 65,000; Full time

Benefits offered by this job

Sales bonus

Parental leave

Insurance

Global opportunities

Wellbeing initiatives

Career development

Job summary

Air Liquide Healthcare Australia is seeking a friendly CPAP Consultant to help clients with sleep apnea find suitable solutions and equipment. No medical background needed; full training provided and ongoing support to excel in a customer-facing healthcare role.

You'll be the first point of contact for new and existing clients, provide guidance on CPAP setup, perform basic assessments, educate patients and families, and collaborate with healthcare professionals.

Qualifications

• Experience in retail, hospitality, reception, or any customer-facing role.
• Warm, empathetic, and patient communication style.
• Strong listening skills and a genuine desire to help people.
• Basic computer skills and comfort learning new software systems.

Responsibilities

• Initial point of contact for both new and existing clients
• Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing
• Offer guidance on CPAP equipment, setup and ongoing service requirements
• Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients
• Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options
• Collaborate with healthcare professionals and service providers
• Promote and upsell our product range and services
• Maintain and sterilise clinic equipment

Skills

Retail experience

Empathetic communication

Active listening

Basic computer skills

Tools

CPAP equipment knowledge

Job description

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Air Liquide Healthcare Australia is a leading and dedicated supplier of medical gasses, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

At Air Liquide Healthcare, we’re looking for friendly, empathetic, and motivated professionals to join our team as CPAP Consultants.

In this role, you’ll be helping clients who suffer from sleep apnea find the right solutions and equipment to get a great night’s sleep. You don't need a medical background—just a passion for exceptional service and a willingness to learn!

Location: Robina/Hope Island

Why You’ll Love Working With Us

• No Prior Medical Experience Needed: We mean it! If you know how to listen, care for customers, and provide a welcoming experience, we’ll teach you the rest.

• Comprehensive Training & Support: We provide full, hands‑on training from day one, plus ongoing coaching to ensure you feel confident and set up to excel.

• Meaningful Work: Shift away from standard retail hours or transactional counter work into a role where your support directly improves someone's health and quality of life.

• Great Team Environment: Join a supportive, collaborative team that celebrates your success.

How will you CONTRIBUTE and GROW?

• Initial point of contact for both new and existing clients

• Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing

• Offer guidance on CPAP equipment, setup and ongoing service requirements

• Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients

• Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options

• Collaborate with healthcare professionals and service providers

• Promote and upsell our product range and services

• Maintain and sterilise clinic equipment

Are you a MATCH?

• Experience in retail, hospitality, reception, or any customer-facing role.

• A warm, empathetic, and patient communication style.

• Strong listening skills and a genuine desire to help people.

• Basic computer skills and comfort learning new software systems.

We offer:

• Base plus Sales Incentive Bonus
• 14 weeks paid parental leave
• Salary Continuance Insurance
• Local and global opportunities
• Health and wellbeing initiatives
• Long-term career development opportunities nationally and/or internationally across the Air Liquide Group

As part of the pre-employment process, potential employees are required to undertake background checks applicable to the requirements of the position i.e., reference checks, medical check, police check, and Australian working rights confirmation.