Retail Sales / CPAP Therapy Consultant

Air Liquide Healthcare; Toowoomba Regional; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Base plus Sales Incentive Bonus

14 weeks paid parental leave

Salary Continuance Insurance

Local and global opportunities

Health and wellbeing initiatives

Long-term career development opportuni

Job summary

Air Liquide Healthcare Australia in Toowoomba is seeking CPAP Consultants who excel in customer service and empathy. You’ll help clients with sleep apnea find the right CPAP equipment and solutions, learning on the job with full training.

No medical background required; strong listening and communication help, and you’ll join a supportive team with base pay plus a sales incentive, parental leave, and health benefits.

Qualifications

• Experience in retail, hospitality, reception, or any customer-facing role.
• Warm, empathetic, and patient communication style.
• Strong listening skills and a genuine desire to help people.
• Basic computer skills and comfort learning new software systems.

Responsibilities

• Act as the initial contact for new and existing clients.
• Conduct diagnostic evaluations, including titration studies, for sleep-related needs.
• Offer guidance on CPAP equipment, setup and ongoing service requirements.
• Provide follow-up appointments for newly diagnosed patients and ongoing support.
• Educate patients and families about sleep disorders and treatment options.
• Collaborate with healthcare professionals and service providers.
• Promote and upsell CPAP products and services.
• Maintain and sterilise clinic equipment.

Skills

Customer-facing experience

Empathetic communication

Tools

Basic computer skills

Job description

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Air Liquide Healthcare Australia is a leading and dedicated supplier of medical gasses, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

The role

Are you currently working in retail, pharmacy, customer service, or as a receptionist? Do you love connecting with people, helping others, and making a genuine difference in someone’s day?

At Air Liquide Healthcare, we’re looking for friendly, empathetic, and motivated professionals to join our team as CPAP Consultants.

In this role, you’ll be helping clients who suffer from sleep apnea find the right solutions and equipment to get a great night’s sleep. You don't need a medical background—just a passion for exceptional service and a willingness to learn!

Location: Toowoomba

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Air Liquide Healthcare Australia is a leading and dedicated supplier of medical gasses, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

Why You’ll Love Working With Us

• No Prior Medical Experience Needed: We mean it! If you know how to listen, care for customers, and provide a welcoming experience, we’ll teach you the rest.

• Comprehensive Training & Support: We provide full, hands‑on training from day one, plus ongoing coaching to ensure you feel confident and set up to excel.

• Meaningful Work: Shift away from standard retail hours or transactional counter work into a role where your support directly improves someone's health and quality of life.

• Great Team Environment: Join a supportive, collaborative team that celebrates your success.

How will you CONTRIBUTE and GROW?

• Initial point of contact for both new and existing clients

• Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep‑disordered breathing

• Offer guidance on CPAP equipment, setup and ongoing service requirements

• Provide follow‑up appointments for newly diagnosed patients and ongoing support for existing patients

• Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options

• Collaborate with healthcare professionals and service providers

• Promote and upsell our product range and services

• Maintain and sterilise clinic equipment

Are you a MATCH?

• Experience in retail, hospitality, reception, or any customer‑facing role.

• A warm, empathetic, and patient communication style.

• Strong listening skills and a genuine desire to help people.

• Basic computer skills and comfort learning new software systems.

We offer:

• Base plus Sales Incentive Bonus

• 14 weeks paid parental leave

• Salary Continuance Insurance

• Local and global opportunities

• Health and wellbeing initiatives

• Long-term career development opportunities nationally and/or internationally across the Air Liquide Group