Service & Operations Coordinator

Proserpine Auto Repairs and Towing Service; Whitsunday Regional; On-site; AUD 80,000 - 90,000; Full time

Job summary

Proserpine Auto Repairs and Towing Service in Whitsundays, QLD is seeking a Service & Operations Coordinator to run the workshop, towing and roadside operations. You will manage bookings, dispatch, parts, logistics and invoicing, while coordinating a busy team and maintaining high service levels.

This hands-on role requires initiative, practical problem solving, strong communication and attention to detail as you work closely with Directors to keep operations smooth and scalable.

Qualifications

• Experience in automotive, workshop, towing or roadside services.
• Ability to manage bookings, parts, staff and logistics.
• Strong communication, initiative and organisational skills.

Responsibilities

• Coordinate day-to-day operations of workshop, towing and roadside assistance.
• Manage bookings, jobs and customer enquiries.
• Coordinate dispatch, scheduling and logistics.
• Coordinate mechanics, tow operators and staff.
• Manage parts ordering and ensure supplies.
• Monitor workflow, vehicle movements and progress.
• Process invoicing across platforms.
• Take jobs from booking to completion and invoicing.
• Liaise with customers, suppliers and insurers.

Skills

Organised

Ownership

Strong communication

Attention to detail

Problem solving

Initiative

Customer service

Multitasking

Job description

Proserpine Auto Repairs and Towing Service - Whitsundays QLD

$80,000 - $90,000 | Full-Time | Whitsundays

Take ownership. Keep things moving. Be a key part of a growing local business.

We are a busy and rapidly growing roadside assistance, mechanical workshop and towing business looking for a capable, organised and proactive Service & Operations Coordinator to join our team.

Working directly with the Directors, this is a key role within the business. You will take responsibility for the day-to-day running and coordination of our workshop, towing and roadside assistance operations - keeping jobs, staff, customers, parts, bookings and logistics moving smoothly.

This is a hands-on operational role combining coordination, administration, customer service and management. We're looking for someone who can think on their feet, solve problems, take initiative and get things done.

What You'll Be Doing

Coordinate the day-to-day operations of the workshop, towing and roadside assistance

Manage bookings, incoming jobs and customer enquiries

Coordinate dispatch, job allocation, scheduling and logistics

Coordinate mechanics, tow operators and roadside assistance staff

Manage parts ordering and ensure mechanics have what they need to complete jobs

Monitor workshop workflow, vehicle movements and job progress

Process and manage invoicing across multiple platforms

Follow jobs through from booking to completion and invoicing

Deal with customers, suppliers, insurers and other stakeholders

Troubleshoot issues and find practical solutions

Keep the team organised and ensure nothing falls through the cracks

Work closely with the Directors to improve and streamline operations

Take responsibility for the day-to-day running of the business when the Directors are away

About You

We're looking for someone who is organised, confident, practical and naturally takes ownership.

You will need to be comfortable juggling multiple priorities, dealing with people, using computer systems, coordinating a busy team and making decisions when things don't go to plan.

Experience in automotive, workshop, towing, roadside assistance, transport, logistics, parts, service coordination or operations will be highly regarded.

Most importantly, we're looking for someone with initiative, strong communication skills, attention to detail and a genuine "get it done" attitude.

The Opportunity

This is a genuine senior operational role where you'll work directly with the Directors and become a trusted and integral part of the business.

You’ll have responsibility across the entire operation - from booking the job, ordering the parts and coordinating the team, through to getting the job completed and invoiced.

For the right person, there is plenty of opportunity to grow with us as the business continues to expand.

$80,000 - $90,000, depending on experience.

Monday-Friday | 8:00am-4:30pm

Occasional after-hours/on-call responsibility may be required when the Directors are away.

If you're someone who likes being busy, enjoys solving problems and wants to be trusted to keep a growing business running smoothly, we'd love to hear from you.