Retail / Restaurant Manager

Guzman y Gomez; Gold Coast City; On-site; AUD 77,000 - 80,000; Full time

Benefits offered by this job

Flexible rosters

Opportunities for advancement

Comprehensive training program

Heavily discounted meals

Job summary

A vibrant restaurant chain is seeking a Retail Manager to oversee operations of their Gold Coast restaurant. Responsibilities include leading a high-performance team, managing inventory, and maintaining exceptional customer experiences. The ideal candidate will have at least two years of retail management experience and a strong focus on financial acumen and customer service. Join us for a rewarding career with opportunities for growth and a supportive work environment.

Qualifications

• At least two years of experience as a store manager in a retail setting.
• Strong ability to meet and exceed KPIs.
• Proven track record of delivering outstanding customer service.

Responsibilities

• Manage day-to-day operations of the restaurant.
• Hire, train, and manage a high-performance team.
• Maintain inventory and ensure product availability.

Skills

Financial acumen

Interpersonal skills

Customer service

Job description

• Compensation: AUD 77,000 - AUD 80,000 - yearly

Company Description

At Guzman y Gomez (GYG), we’re passionate about bringing authentic Mexican flavours to life and believe in the power of food to unite people.

Job Description

We are seeking a driven and dynamicRetail Managerto join our team and lead the day-to-day operations of one of our vibrant restaurants. In this role, you will be responsible for maintaining operational excellence, fostering a high-performance team, and delivering exceptional customer experiences while upholding GYG’s commitment to quality and authenticity.

Key Responsibilities

• Manage day to day running of the restaurant, ensuring all operations run smoothly and efficiently.
• Ensure that menu items are prepared and delivered in accordance with GYG’s food recipe and cooking guides.
• Manage inventory and maintain stock at sufficient levels to ensure all products are available to customers at all time.
• Hire, train, and motivate staff, fostering teamwork and alignment with workplace goals.
• Arranging the ordering and purchasing of goods and ingredients according to budget.
• Takes full ownership of the P&L including management of Cost of Goods Sold (COGS), Cost of Labour (COL), operating expenses and cash management.
• Ensure the correct use and maintenance of all equipment in accordance with GYG requirements and the manufacturer’s guidelines.
• Complete accurate financial and system reporting and provide results and feedback to the Culinary & Operations Coach/Franchisee.
• Maintain restaurant security to protect people and assets including updating of security codes and key logs.
• Effectively manage Local Area Marketing (LMA) initiatives to bring in new customers.
• Comply with all workplace health and safety procedures and practices accordance with GYG requirements and policies.

Opportunities exist at our Yatala and Pimpama locations.

Why Join GYG?

• Flexible rosters and employment stability - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Area Management and beyond
• A comprehensive training program and support to set you up for success
• Heavily discounted GYG meal

Qualifications

• At least twoyears of experience as a store manager in a retail setting
• Strong financial and commercial acumen with a proven ability to identify and act on sales opportunities and P&L management strategies
• Previous success in meeting and exceeding KPI’s in a managerial role
• Proven track record of delivering outstanding customer service and enhancing the overall guest experience
• Exceptional interpersonal and communication skills