Retail Program with Disability experience

The Compass Institute; Nambour; On-site; AUD 40,000 - 50,000; Full time

Benefits offered by this job

Mon–Fri working hours

Employee Assistance Program

Professional development

Job summary

The Compass Institute is seeking a Retail Trainer with Disability Experience to lead the Wabi Sabi retail program, supporting trainees to gain practical retail and customer service skills in a live environment.

You will oversee daily operations, ensure a welcoming retail space and complete trainee documentation while maintaining safety and high-quality service. A relevant qualification and disability experience are preferred; Mon–Fri hours apply.

Qualifications

• Experience working with people with disabilities and in a retail environment.
• Ability to deliver practical, hands-on retail training and customer service.
• Strong time management and ability to work under pressure.

Responsibilities

• Take ownership of the daily operation of the Wabi Sabi retail program.
• Support Trainees to develop practical retail and customer service skills.
• Deliver structured, hands-on learning experiences in a real retail environment.
• Assist Trainees to build confidence, independence and work readiness.
• Maintain an attractive, welcoming and well-presented retail space.
• Complete Trainee documentation and progress notes in line with Compass expectations.
• Maintain a safe working environment.

Skills

Disability experience

Retail experience

Customer service

First aid

Education

Cert III/Cert IV in individual support or similar

Job description

Retail Program with Disability experience

Retail Trainer with Disability Experience

Who is the Compass Institute?

The Compass Institute is a South East Queensland Charity dedicated to providing support for people with intellectual and/or physical disabilities. Compass uses an innovative further education model that enables young people with a disability to make a smooth transition from school to an increasingly independent future. Our programs promote physical, mental and emotional well-being empowering these young people to take up opportunities as they arise.

Starting in 2003 with 3 Trainees, the organisation now employs 90 specialist staff, providing post school education, training and vocational opportunities to over 160 Trainees at 5 locations from Caboolture to Gympie. In addition to the Compass campuses, we have a diverse range of social enterprises including Compass Farm (a 20-acre organic farm)Connections Cafés, Garden Café, Harvest Kitchen, Rakes & Panes and Wabi Sabi Retail Program.

The intent of the service model was to dramatically change the philosophy behind this type of service from one of passive recreation to a pathway of lifelong learning, skills based training and vocational opportunities. In many ways Compass has rewritten the rule book around what a day program can achieve.

Our vision for Compass is “Changing Lives”. As individuals, as an organisation and as a community, we can strive to develop equality in lifestyle, opportunity, integration and access for all people.

Why should I join the Compass Institute?

• Values based organisation focusing on choice and control for our trainees

• Mon to Fri working hours

• Peer supported team environment in progressive organisation

• Ongoing professional development

• Employee Assistance Program

• Compass is an equal opportunity and inclusive employer

What can I expect in a typical day working as a Retail Trainer with Disability Experience

You will:

• Take ownership of the daily operation of the Wabi Sabi retail program.

• Support Trainees to develop practical retail and customer service skills.

• Deliver structured, hands-on learning experiences in a real retail environment.

• Assist Trainees to build confidence, independence and work readiness.

• Maintain an attractive, welcoming and well-presented retail space.

• Complete Trainee documentation and progress notes in line with Compass expectations.

• Maintain a safe working environment

• You will have experience working with people with disabilities AND retail - this is a diverse role!

• IDEALLY have experience assessing and implementing behaviour support strategies.

• You will work well under pressure and have great time management

• Hold or be willing to obtain a positive notice from the Department of Communities, Disability Services (Yellow Card) and Working with Children Check (Blue card)

• Cert III or Cert IV in individual support or similar

• Current First Aid and CPR certificate or be willing to get it

• Dedicated to empowering others and making a difference!