Impactful Retail Trainer: Disability Experience (Mon–Fri)

The Compass Institute; Nambour; On-site; AUD 40,000 - 50,000; Full time

Benefits offered by this job

Mon–Fri working hours

Employee Assistance Program

Professional development

Job summary

The Compass Institute is seeking a Retail Trainer with Disability Experience to lead the Wabi Sabi retail program, supporting trainees to gain practical retail and customer service skills in a live environment.

You will oversee daily operations, ensure a welcoming retail space and complete trainee documentation while maintaining safety and high-quality service. A relevant qualification and disability experience are preferred; Mon–Fri hours apply.

Qualifications

• Experience working with people with disabilities and in a retail environment.
• Ability to deliver practical, hands-on retail training and customer service.
• Strong time management and ability to work under pressure.

Responsibilities

• Take ownership of the daily operation of the Wabi Sabi retail program.
• Support Trainees to develop practical retail and customer service skills.
• Deliver structured, hands-on learning experiences in a real retail environment.
• Assist Trainees to build confidence, independence and work readiness.
• Maintain an attractive, welcoming and well-presented retail space.
• Complete Trainee documentation and progress notes in line with Compass expectations.
• Maintain a safe working environment.

Skills

Disability experience

Retail experience

Customer service

First aid

Education

Cert III/Cert IV in individual support or similar

Job description

The Compass Institute is seeking a Retail Trainer with Disability Experience to lead the Wabi Sabi retail program, supporting trainees to gain practical retail and customer service skills in a live environment.

You will oversee daily operations, ensure a welcoming retail space and complete trainee documentation while maintaining safety and high-quality service. A relevant qualification and disability experience are preferred; Mon–Fri hours apply.