Retail Pharmacy Manager

Sebring Group; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible rostering opportunities

Attractive salary package

Training and career development

Inclusive company culture

Job summary

Sebring Group is seeking an experienced retail manager for a Canberra-based pharmacy to lead and grow the business while delivering exceptional customer service. The role requires hands-on leadership, strong merchandising skills, and the ability to drive sales through promotions and stock control.

You will oversee daily operations, coordinate staff tasks, and maintain store presentation in line with our merchandising standards.

Qualifications

• Experience leading a retail team in a pharmacy or health-related setting.
• Demonstrated customer service excellence and clear communication skills.
• Strong merchandising, stock control, and promotional planning abilities.
• Well-developed numeracy and computer literacy for daily reporting and POS use.

Responsibilities

• Ensure all customers receive exceptional customer service
• Critical role in overseeing and enhancing the performance of the retail business
• Co-ordinate and delegate tasks, and expectations to ensure the team has direction, is motivated, and excels in day-to-day activities and service.
• Support catalogue and supplier promotions by planning, organising, and implementing promotional activities with staff to maximise sales.
• Monitor the performance of sales, GP% and stock and hand. Develop and implement strategies to drive sales
• Ensure store is well presented, all stock merchandised, clean and tidy as well as customer friendly according to the Pharmacy's merchandising standards.
• Maintain stock control and ordering

Skills

Leadership

Retail pharmacy experience

Merchandising

Customer service

Communication

Numeracy

Computer literacy

Team player

Attention to detail

Business acumen

Tools

POS Works

Job description

This Pharmacy is looking for an experienced retail manager who is committed to helping the business grow and providing extraordinary customer service. Retail Managers set the bar when it comes to their customer's experience in-store, and you will demonstrate a lead-by-an-example philosophy.

Responsibilities

• Ensure all customers receive exceptional customer service
• Critical role in overseeing and enhancing the performance of the retail business
• Co-ordinate and delegate tasks, and expectations to ensure the team has direction, is motivated, and excels in day-to-day activities and service.
• Support catalogue and supplier promotions by planning, organising, and implementing promotional activities with staff to maximise sales.
• Monitor the performance of sales, GP% and stock and hand. Develop and implement strategies to drive sales
• Ensure store is well presented, all stock merchandised, clean and tidy as well as customer friendly according to the Pharmacy's merchandising standards.
• Maintain stock control and ordering

Skills and Experience

• Effective leadership and management experience
• Current retail pharmacy experience is essential
• Strong merchandising skills
• Outstanding customer service and communication skills
• Strong literacy and numeracy skills
• Skilled computer literacy
• Experience using the POS Works POS system is preferred but not essential
• Dedicated work ethic and a strong team player
• Strong business acumen and eye for detail

What's on offer

• Flexible rostering opportunities
• Attractive salary package
• Training and career development
• Inclusive company culture