Service Manager

National Pharmacies; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts on health products

Qualifications in Community Pharmacy

Job summary

National Pharmacies, Australia’s oldest member-owned pharmacy network, invites you to lead Williamstown Pharmacy as Service/Retail Manager. You will guide a team of OTC consultants to deliver outstanding service and advice on health and beauty while maintaining a welcoming store environment.

This full-time role features a rotating 38-hour weekly roster with weekend commitments. You will roster, support development, and ensure stock and presentation meet high standards.

Qualifications

• Strong face-to-face retail and people management experience.
• History of delivering outstanding customer service to a diverse audience.
• Adaptable leader with a passion for health, wellness and beauty.

Responsibilities

• Lead a team of OTC consultants to provide outstanding service and advice on health and beauty.
• Manage roster, support team development, and ensure well-stocked, well-presented stores.

Skills

Face-to-face retail

People management

Customer service

Job description

Join Australia's oldest member-owned pharmacy network and become the heartbeat of your local store!

Since 1911, National Pharmacies has been putting people first. Now we need a passionate Service/Retail Manager to lead ourWilliamstown Pharmacy team and bring our purpose – Caring for People, EnablingHealthand Inspiring Wellness – to life every single day.Your Mission is to lead a team of dedicated OTC consultants to deliver consistently outstanding service and advice on health and beauty.You'llmanage the roster, support and develop your team, and make sure your store is beautifully presented and well-stocked – because when your team thrives, your customers feel it.

Job Description

What You Bring:

The Experience: Strong face-to-face retail and people management experience

The Track Record: A history of delivering outstanding customer service and advice to a diverse range of customers

The Mindset: An adaptable leader excited about career-long learning in health, wellness and beauty

The Heart: A resilient people leader who cares about your team's growth as much as your own

The Details: This role runs on a rotating roster of approximately 38 hours per week, with shared weekend commitments – so weekend availability is essential.

Desired Skills and Experience

Why You'll Love It Here:

Member-owned = your leadership directlybenefitsreal people in your community

Values-driven culture built on Care, Communication, Collaboration & Celebration

Financial and wellbeingperks, including discounts across our health, optical and beautyrangeand support to gain nationally recognised qualifications in Community Pharmacy

A genuinely inclusive culture where you can bring your authentic self to work

Real impact – watch your leadership shape your store and your community, every day

Ready to make leadership personal?

Join a teamthat'sbeen caring for communities for over 110 years. Help us prove that the best-led stores are also the happiest ones.