Retail Personal Banker II: Growth & Financial Solutions

Fifth Third Bank; Sydney; On-site; AUD 64,000 - 102,000; Full time

Job summary

The Fifth Third Bank is seeking a Retail Personal Banker II in Glenwood, Illinois for a structured onboarding program that includes rotations in Operations and Sales & Service, culminating in a certification for the Retail Personal Banker job family. The role emphasizes consultative selling and relationship building to promote a full range of banking products.

Selected candidates will be responsible for meeting revenue goals, collaborating with business partners, and maintaining high ethical

Qualifications

• College degree or work experience providing transferrable skills.
• Experience in the financial industry preferred.
• Sales-focused mindset to cross-sell to customers.
• Strong math to analyze credit and financial information.
• Professional appearance and communication.
• S.A.F.E. Act registration required.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities as directed.
• Establish close working relationships with assigned Business Partners, referring customers when appropriate to provide timely, holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Skills

Sales experience

Financial industry knowledge

Math skills

Communication skills

Retail policies

SAFE Act

Education

College degree

Job description

The Fifth Third Bank is seeking a Retail Personal Banker II in Glenwood, Illinois for a structured onboarding program that includes rotations in Operations and Sales & Service, culminating in a certification for the Retail Personal Banker job family. The role emphasizes consultative selling and relationship building to promote a full range of banking products.

Selected candidates will be responsible for meeting revenue goals, collaborating with business partners, and maintaining high ethical