Personal Banker I: Growth, Service & Cross-Sell

Fifth Third Bank; Sydney; On-site; AUD 52,000 - 79,000; Full time

Job summary

Fifth Third Bank in Holland/Sylvania is seeking candidates for a Retail Personal Banker I through a 9‑week onboarding program with rotations in operations and Sales & Service. The role focuses on using consultative sales to meet customer needs, cross-selling, and building relationships while handling teller transactions and contributing to risk management. A NMLS/S.A.F.E.

registration is required. The position emphasizes ethical behavior, customer service excellence, and adherence to bank

Qualifications

• College degree or work experience providing transferrable skills, or, combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.

Skills

Sales aptitude

Communication skills

Math literacy

Professionalism

Education

College degree or work experience

Job description

Fifth Third Bank in Holland/Sylvania is seeking candidates for a Retail Personal Banker I through a 9‑week onboarding program with rotations in operations and Sales & Service. The role focuses on using consultative sales to meet customer needs, cross-selling, and building relationships while handling teller transactions and contributing to risk management. A NMLS/S.A.F.E.

registration is required. The position emphasizes ethical behavior, customer service excellence, and adherence to bank