Retail People Relations Advisor

bp; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working arrangements

Generous salary package

Career development & training

Job summary

bp in Melbourne seeks a Retail People Relations Advisor to support its Australian and New Zealand retail network, in a twelve-month fixed-term role based in the Docklands office with hybrid working flexibility.

The role covers absence management, performance issues, disciplinary matters, and investigations, building trusted relationships with leaders while ensuring compliance with bp policies and local employment laws.

Qualifications

• Tertiary qualifications (desirable).
• Experience in frontline P&C support in a large, preferably unionised organisation (desirable).
• Working understanding of Fair Work Act (AU) and/or Employment Relations Act (NZ) (desirable).
• Experience navigating Salesforce CRM.
• Demonstrates a strong risk mindset, with the ability to navigate legal, wellbeing and reputational considerations.
• Ability to represent bp professionally in external conciliation/mediation.
• Experience leading multiple disciplinary processes and handling PR issues.
• Excellent written and communication skills.
• Highly organised with strong attention to detail.
• Team-focused – delivering clear and timely support.

Responsibilities

• Managing and advising on a range of PR cases - grievances, disciplinaries, bullying, harassment, whistleblowing and more.
• Leading investigations that are thorough, balanced, impartial and evidence-based.
• Building strong, collaborative relationships with key stakeholders across Australia and New Zealand.
• Proactively identifying opportunities to enhance processes and build line leader capability.
• Drafting high-quality PR documentation such as invite letters, outcome letters, and investigation reports.
• Supporting store, business and market managers through change initiatives.
• Staying up to date with internal policies and external legislation to ensure high-quality advice.

Skills

People relations

Stakeholder mgmt

Investigations

Disciplinary

Mediation

Salesforce CRM

Policy knowledge

Compliance

Communication

Attention to detail

Education

Tertiary qualifications

Tools

Salesforce CRM

Job description

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

About the Team

Retail People Relations (RPR) is a globally connected team within People & Culture.

We play a key role in shaping positive workplace experiences, through delivering trusted People Relations (PR) expertise across bp’s company owned retail network in Australia and New Zealand

We work closely with business leaders, group people relations, legal and external stakeholders to provide consistent, high-quality guidance on high complexity People Relations matters.

About the Role

As a Retail People Relations Advisor, you will offer clear, confident, and caring PR support to our retail network across Australia and New Zealand. From absence management and performance issues to disciplinary matters and investigations, you’ll be on hand to provide guidance on all things people related.

Please note that this is a twelve month, fixed term contract, based in our Docklands office in Melbourne.

Key Responsibilities

• Managing and advising on a range of PR cases - grievances, disciplinaries, bullying, harassment, whistleblowing and more.
• Leading investigations that are thorough, balanced, impartial and evidence-based.
• Building strong, collaborative relationships with key stakeholders across both Australia and New Zealand.
• Proactively identifying and executing opportunities to enhance processes and build line leader capability.
• Drafting high-quality, accurate PR documentation such as invite letters, outcome letters, and investigation reports.
• Supporting our store, business and market managers through various business change exercises.
• Staying up to date with internal policies and external legislation to ensure the delivery of high‑quality advice.

What we’re looking for

• Tertiary qualifications (desirable).
• Proven experience in providing frontline P&C support in a large, preferably unionised organisation (desirable).
• Working understanding of Fair Work Act (AU) and/or Employment Relations Act (NZ) (desireable).
• Exceptional stakeholder and relationship management skills, with a track record of partnering effectively across operational and corporate teams.
• Experience navigating and updating Salesforce CRM
• Demonstrates a strong risk mindset, with the ability to navigate legal, wellbeing, psychosocial and reputational considerations effectively.
• Ability to represent bp professionally and confidently in external conciliation and mediation processes.
• Experience in leading on multiple disciplinary processes and handling a range of PR issues .
• Excellent written and communication skills as well as interpersonal skills.
• Highly organised with a strong attention to detail.
• Team focused – delivering clear and timely support.

Why you’ll love working for us

• Generous salary package
• Career development and training programs
• Hybrid working arrangements
• Access to EAP and a dedicated wellbeing portal

Please be aware that all bp ANZ employees must be Permanent Residents or Citizens of Australia or New Zealand.

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
• Possibility to join our social communities and networks
• Learning opportunities and other development opportunities to craft your career path
• And many other benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Don’t hesitate to get in touch with us to request any accommodations!

Travel Requirement

No travel is expected with this role

Relocation Assistance

This role is not eligible for relocation

Remote Type

This position is a hybrid of office/remote working

Skills

Agility core practices, Agility core practices, Analytical Thinking, Coaching, Communication, Creativity and Innovation, Culture and behaviour change, Curiosity, Customer centric thinking, Data Analysis, Data cleansing and transformation, Decision Making, Digital Fluency, Employee and labour relations (Inactive), Employee Engagement, Employee Experience, Facilitation, Global Perspective, Influencing, Job Design, Leadership Assessment, Leading transformation, Managing change, Managing workforce concerns, Microsoft Excel {+ 12 more}

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Legal Disclaimer

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,pleasecontact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.