Retail Operations Attendant

Royal Sydney Golf Club; Sydney; On-site; AUD 3,582,000 - 4,133,000; Part time

Benefits offered by this job

Free staff meals

Wellbeing program

Career development

Uniform provided

Staff discounts

Free parking

Job summary

Royal Sydney Golf Club in Sydney seeks a part-time Front-of-House retail and concourse associate to deliver exceptional member service and help manage the pro-shop and concourse operations.

You will assist with stock control, POS tasks, and tee bookings, while upholding dress and guest policies, maintaining presentation standards, and supporting daily events and fixtures.

Qualifications

• Retail experience, especially in sports or golf, is preferred.
• Strong knowledge of golf etiquette and rules.
• Passion for delivering top-tier member service.
• Excellent communication and organizational abilities.
• Friendly, positive and energetic presentation standards.

Responsibilities

• Provide exceptional service to members and guests.
• Assist with purchasing, stock control, and POS operations.
• Maintain Pro-shop and storage areas tidy and organized.
• Ensure members and guests adhere to dress code, phone usage, and sign-in policies.
• Log invoices via POS and charge to member accounts; manage orders.
• Assist with quarterly stocktakes.
• Stay updated with daily events/fixtures.
• Assist with tee bookings and time sheet management.
• Perform daily operational tasks including cleaning and maintenance of bag and cart storage areas.

Skills

Retail experience

Golf etiquette & rules

Member service

Communication skills

Organizational skills

Positive energetic disposition

Job description

Royal Sydney one of Australia’s most prominent social and sporting institutions is a private members club, proudly hosting a number of world class sporting events including hosting the Australian Open on 15 previous occasions. World renowned architect Gil Hanse has delivered a fresh, innovative course design that will reflect our original native heathland charm creating an exciting chapter going forward.

The Role

We’re looking for a friendly, proactive team player to deliver outstanding service to our members by creating a welcoming golf and retail experience. Reporting to the Golf Operations Manager you will assist in the smooth running of the concourse and pro-shop areas, drive sales and maintain high standards of pro-shop and concourse presentation.

This is a part-time role offering 24-32 hours per, with availability required for weekdays, weekends and public holidays. Shifts can range between 5:30am starts to 7:0 pm finishes.

Key Responsibilities:

• Provide exceptional service to members and guests.
• Assist with purchasing, stock control, and POS operations.
• Maintain Pro-shop and storage areas tidy and organised at all times.
• Responsible for ensuring that members and guests adhere to dress code, mobile phone usage and guest sign-in policies.
• Keep management updated with order requests, unpacking orders received, logging invoices through POS to be charged to member accounts.
• Assist management with quarterly stocktakes.
• Stay up-to-date with daily events/fixtures.
• Assist with tee bookings and time sheet management.
• Daily operational tasks including but not limited to cleaning and maintenance of bag storage, cart storage and staging areas.

What We’re Looking For:

• Retail experience (sports/golf a bonus)
• Strong knowledge of golf etiquette and rules
• A passion for delivering top-tier member service
• Great communication and organizational skills
• Friendly, positive and energetic disposition with exceptional presentation standards

Why choose us?

• Free staff meals & wellbeing program (gym, tennis lessons, golf clinics)
• Training & career development opportunities
• Uniform provided + laundry allowance
• Staff discounts (wine, sporting goods, hotels) & free parking
• The position pays $27.38 per hour plus penalty rates on weekends.

We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them.

Be part of a prestigious Club environment where excellence is the standard.