Retail Manager, Toowoomba

Specsavers; Toowoomba Regional; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Two free glasses per year

Family & friends discount

Pathway Program

Specsavers Perks App discounts

Birthday leave

Volunteer leave

Brand discounts

Job summary

Specsavers is seeking a Retail Manager in Toowoomba, Australia, to lead store teams, drive performance, and deliver outstanding customer service. The role focuses on coaching staff, maintaining high standards, and growing both Optical and Audiology services within the store.

You’ll advance leadership skills through our pathway program, work with popular brands, and enjoy perks like two free glasses per year and staff discounts. A dynamic, customer-focused leader is needed.

Qualifications

• Leadership experience in retail environments preferred.
• Strong coaching and people development skills.
• Customer-focused mindset with ability to tailor service to individuals.

Responsibilities

• Lead and inspire the team to deliver exceptional service and reach store goals.
• Deliver outstanding customer experiences with personalised advice.
• Oversee day-to-day store operations and maintain Specsavers standards.
• Monitor performance and support continuous improvement across Optical and Audiology services.

Skills

Leadership

Coaching

Customer service

Problem-solving

Communication

Calm under pressure

Job description

Are you ready to step into an Optical leadership role and make a real impact? Join Specsavers and start your journey to grow your own way!

• Your key to store ownership - shape your future with leadership development
• Two FREE pairs of glasses per year! Plus, family and friend's discount
• Attractive starting rate, and earn more when you hit key milestones

Are you ready to feel a sense of purpose in a career that’s going places? Look no further.

The Role - Full-time:

Do you have the vision to lead with passion? Become a Retail Manager at Specsavers and make your mark as a leader in our stores and the industry.

If you think you've got retail in the bag, then now is your chance to step-up into a leadership role and support our Retail Managers and Store Partners in running the day-to-day operations.

To be a Retail Manager in our team, means to:

• Lead and Inspire: Guide, coach, and develop team members to deliver exceptional service and reach their full potential.
• Deliver Outstanding Customer Experiences: Ensure every customer receives personalised care and expert advice tailored to their needs.
• Drive Success: Oversee day-to-day store operations, keeping everything running smoothly and to Specsavers' high standards.
• Grow Together: Monitor team performance, support continuous improvement, and contribute to the success of both Optical and Audiology services.

Our store teams bring the vision - join us and add yours:

• Who Are You? You come from a retail background and are ready to take the next step in developing your leadership skills.
• Quick Thinker: Problem-solving comes naturally to you. Your driven and always on the lookout for ways to keep customers coming back feeling good.
• Calm Under Pressure: You know how to keep your cool, communicate clearly, and maintain professionalism even during the busiest times.
• Customer Service Pro: Building rapport is your thing. You take pride in delivering high-quality service and being a go-to team player in store.

Perks, Perks, Perks - Our Offer to You:

• The opportunities are endless. Explore our Pathway Program and take steps toward becoming a store owner.
• Build your eye for fashion and have the chance to work with well-known brands such as Vivenne Westwood, Mimco, Alex Perry, Ted Baker, Tommy Hilfiger, Florence by mills and more!
• Two free pairs of glasses each year
• Birthday leave and Volunteer leave
• Access to Specsavers Perks App - exclusive discounts and shopping program with multiple Australian retailers and grocers!

Your Future is Looking Bright - so, what are you waiting for? At Specsavers, we're all about helping you see the best version of yourself—by creating a workplace that empowers and supports you to reach your full potential. You’ll find us in 10 countries globally, employing over 48,900 incredible people - and we want YOU to join us!

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so.