Supervisor - Brookside

Specsavers; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Pathway Program for store ownership

Two free pairs of glasses annually

Birthday leave

Volunteer leave

Specsavers Perks App discounts

Job summary

A leading optical retailer is seeking a Supervisor to lead and inspire the store team in Brisbane. Responsibilities include overseeing daily operations, enhancing customer experiences, and developing team members. Ideal candidates should have a retail background and excellent customer service skills. This position offers exciting career pathways, discounts, and additional perks such as two free pairs of glasses annually. Join us to make a difference in the optical industry!

Qualifications

• Experience in a retail environment, ready for a leadership role.
• Ability to handle pressure and maintain professionalism.
• Strong interpersonal skills and a commitment to customer service.

Responsibilities

• Lead, coach, and inspire team members to deliver outstanding service.
• Ensure smooth day-to-day store operations.
• Monitor team performance and support continuous improvement.
• Grow together: monitor performance and support cross-service collaboration.

Skills

Retail background

Problem-solving

Communication

Customer service

Job description

Are you ready to feel a sense of purpose in a career that’s going places? Look no further.

The Role: Full-Time

Do you have the vision to lead with passion? Become a Supervisor at Specsavers and make your mark as a leader in our stores and the industry. If you think you’ve got retail in the bag, then now is your chance to step-up into a leadership role and support our Retail Managers and Store Partners in running the day-to-day operations.

To be a supervisor in our team, means to:

• Lead and Inspire: Guide, coach, and develop team members to deliver exceptional service and reach their full potential.
• Deliver Outstanding Customer Experiences: Ensure every customer receives personalised care and expert advice tailored to their needs.
• Drive Success: Oversee day-to-day store operations, keeping everything running smoothly and to Specsavers’ high standards.
• Grow Together: Monitor team performance, support continuous improvement, and contribute to the success of both Optical and Audiology services.

Our store teams bring the vision - join us and add yours:

• Who Are You? You come from a retail background and are ready to take the next step in developing your leadership skills.
• Quick Thinker: Problem-solving comes naturally to you. Your driven and always on the lookout for ways to keep customers coming back feeling good.
• Calm Under Pressure: You know how to keep your cool, communicate clearly, and maintain professionalism even during the busiest times.
• Customer Service Pro: Building rapport is your thing. You take pride in delivering high-quality service and being a go-to team player in store.

Perks, Perks, Perks - Our Offer to You:

• The opportunities are endless. Explore our Pathway Program and take steps toward becoming a store owner.
• Build your eye for fashion and have the chance to work with well-known brands such as Vivenne Westwood, Mimco, Alex Perry, Ted Baker, Tommy Hilfiger, Florence by mills and more!
• Two free pairs of glasses each year
• Birthday leave and Volunteer leave
• Access to Specsavers Perks App - exclusive discounts and shopping program with multiple Australian retailers and grocers!

Your Future is Looking Bright - so, what are you waiting for?

At Specsavers, we’re all about helping you see the best version of yourself—by creating a workplace that empowers and supports you to reach your full potential. You’ll find us in 10 countries globally, employing over 48,900 incredible people - and we want YOU to join us!

Click below to apply!

*Please note due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in Specsavers.

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so.