Retail Manager

Work Initiatives; Newcastle; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive salary

12% superannuation

Supportive work environment

Career growth opportunities

Job summary

New Pacific Glory Enterprises Pty Ltd is seeking an experienced, hands-on Retail Manager (38 hours per week) to lead daily store operations at our 7-Eleven site in Newcastle, NSW. You will drive business performance, manage staff, ensure high customer service, and meet financial and compliance objectives.

This full-time role focuses on stock, merchandising, pricing, promotions, budgeting, reporting, and staff development.

Qualifications

• AQF-relevant diploma or higher in related field.
• Minimum two years of full-time relevant experience as a Retail Manager.
• Excellent communication and customer service abilities.
• Sound understanding of retail operations, inventory management, and sales techniques.
• Ability to analyse sales data and implement improvement strategies.
• Strong organizational and problem-solving skills.
• Strong leadership skills with the ability to inspire and guide a team.

Responsibilities

• Determine stock levels and service standards to support efficient retail operations.
• Plan, organise, and oversee daily operations of the convenience retail site.
• Monitor inventory levels, coordinate stock ordering, and maintain accurate records.
• Develop purchasing, pricing, marketing, and promotional strategies to drive sales.
• Manage store merchandising, in-store presentation, and promotional activities.
• Monitor and maintain high levels of customer service and satisfaction.
• Prepare budgets, sales reports, and forecasts; analyse performance data.
• Recruit, train, roster, supervise, and manage staff performance.
• Ensure compliance with health and safety, environmental, and food safety requirements.
• Resolve customer inquiries, complaints, and operational issues promptly.

Skills

Communication

Customer service

Retail operations

Inventory management

Sales techniques

Data analysis

Leadership

Organization

Education

AQF‑relevant Diploma or higher

Job description

New Pacific Glory Enterprises Pty Ltd is seeking an experienced and motivated full-time Retail Manager (38 hours per week) to lead the daily operations and drive strong business performance at our 7-Eleven retail store.

This hands-on leadership role is responsible for overseeing all aspects of store operations, managing and developing staff, maintaining high customer service standards, and ensuring the business meets its operational, financial, and compliance objectives.

The successful applicant will play a key role in delivering an exceptional customer experience, optimising store presentation and merchandising standards, improving sales performance, and supporting the continued growth and success of the business.

• Competitive salary of $80,000 per annum plus 12% superannuation
• Supportive and friendly work environment
• Opportunities for career growth as the business expands
• A role where your leadership directly shapes the customer experience and store success

New Pacific Glory Enterprises Pty Ltd

New Pacific Glory Enterprises Pty Ltd is seeking an experienced and motivated full-time Retail Manager (38 hours per week) to lead the daily operations and drive strong business performance at our 7-Eleven retail store.

This hands-on leadership role is responsible for overseeing all aspects of store operations, managing and developing staff, maintaining high customer service standards, and ensuring the business meets its operational, financial, and compliance objectives.

The successful applicant will play a key role in delivering an exceptional customer experience, optimising store presentation and merchandising standards, improving sales performance, and supporting the continued growth and success of the business.

Benefits

• Competitive salary of $80,000 per annum plus 12% superannuation
• Supportive and friendly work environment
• Opportunities for career growth as the business expands
• A role where your leadership directly shapes the customer experience and store success

Task & responsibilities

• Determine the stock levels and service standards to support efficient retail operations
• Plan, organise, and oversee the daily operations of the convenience retail site
• Monitor inventory levels, coordinate stock ordering, and maintain accurate stock and financial records
• Develop and implement purchasing, pricing, marketing, and promotional strategies to drive sales and meet business objectives
• Manage store merchandising, in store presentation, and promotional activities
• Monitor and maintain high levels of customer service and customer satisfaction
• Prepare budgets, sales reports, and operational forecasts, and analyse business performance data
• Recruit, train, roster, supervise, and manage staff performance
• Ensure compliance with workplace health and safety, environmental protocols, and food safety requirements
• Resolve customer enquiries, complaints, and operational issues promptly and professionally
• Build and maintain strong relationships with suppliers, stakeholders, and franchise partners
• Ensure adherence to all relevant policies, procedures, and legal obligations across the business

Qualification & experience

• Completion of an AQF‑relevant Diploma or higher qualification in related field
• Minimum two years of full-time relevant experience as a Retail Manager
• Excellent communication and customer service abilities
• Sound understanding of retail operations, inventory management, and sales techniques
• Ability to analyse sales data and implement improvement strategies
• Strong organisational and problem‑solving skills
• Strong leadership skills with the ability to inspire and guide a team