Retail Store Manager: Lead Service & Growth

Work Initiatives; Newcastle; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive salary

12% superannuation

Supportive work environment

Career growth opportunities

Job summary

New Pacific Glory Enterprises Pty Ltd is seeking an experienced, hands-on Retail Manager (38 hours per week) to lead daily store operations at our 7-Eleven site in Newcastle, NSW. You will drive business performance, manage staff, ensure high customer service, and meet financial and compliance objectives.

This full-time role focuses on stock, merchandising, pricing, promotions, budgeting, reporting, and staff development.

Qualifications

• AQF-relevant diploma or higher in related field.
• Minimum two years of full-time relevant experience as a Retail Manager.
• Excellent communication and customer service abilities.
• Sound understanding of retail operations, inventory management, and sales techniques.
• Ability to analyse sales data and implement improvement strategies.
• Strong organizational and problem-solving skills.
• Strong leadership skills with the ability to inspire and guide a team.

Responsibilities

• Determine stock levels and service standards to support efficient retail operations.
• Plan, organise, and oversee daily operations of the convenience retail site.
• Monitor inventory levels, coordinate stock ordering, and maintain accurate records.
• Develop purchasing, pricing, marketing, and promotional strategies to drive sales.
• Manage store merchandising, in-store presentation, and promotional activities.
• Monitor and maintain high levels of customer service and satisfaction.
• Prepare budgets, sales reports, and forecasts; analyse performance data.
• Recruit, train, roster, supervise, and manage staff performance.
• Ensure compliance with health and safety, environmental, and food safety requirements.
• Resolve customer inquiries, complaints, and operational issues promptly.

Skills

Communication

Customer service

Retail operations

Inventory management

Sales techniques

Data analysis

Leadership

Organization

Education

AQF‑relevant Diploma or higher

Job description

New Pacific Glory Enterprises Pty Ltd is seeking an experienced, hands-on Retail Manager (38 hours per week) to lead daily store operations at our 7-Eleven site in Newcastle, NSW. You will drive business performance, manage staff, ensure high customer service, and meet financial and compliance objectives.

This full-time role focuses on stock, merchandising, pricing, promotions, budgeting, reporting, and staff development.