Retail Manager

Job Q; Canberra; On-site; AUD 80,000 - 82,000; Full time

Job summary

LH & TW Pty Ltd, operating an Oporto restaurant at Majura Park Shopping Centre in Majura, ACT, is seeking an experienced Retail Manager to lead day-to-day operations and deliver exceptional customer service.

You will recruit and supervise staff, manage stock and costs, ensure food safety and brand standards, and drive sales to meet KPIs. The role offers a salary of 79,500–82,000 AUD plus Super and requires AQF associate level qualification and 3+ years in a similar role.

Qualifications

• Minimum AQF associate degree, Advanced Diploma or Diploma in the relevant field.
• 3+ years' experience in a similar role.

Responsibilities

• Manage and coordinate the daily operations of the Oporto restaurant to ensure efficient service and smooth business operations.
• Recruit, train, supervise and motivate staff, including preparing rosters and allocating duties.
• Monitor staff performance and ensure compliance with workplace policies, procedures and service standards.
• Maintain high standards of customer service and promptly resolve customer complaints and feedback.
• Oversee inventory management, stock ordering, supplier coordination and stock control to minimise wastage.
• Monitor sales performance, revenue, labour costs and other operating expenses to achieve business objectives.
• Ensure compliance with food safety, hygiene, workplace health and safety and other applicable regulatory requirements.
• Maintain appropriate food preparation, storage, cleanliness and restaurant presentation standards.
• Implement promotional activities and strategies to improve sales, customer satisfaction and business performance.
• Prepare operational reports and communicate business performance, staffing and operational issues to management.
• Ensure the restaurant complies with brand standards and operational procedures.

Skills

Leadership

Staff management

Customer service

Sales optimization

Stock management

Loss prevention

Communication

Education

AQF associate degree, Advanced Diploma or Diploma in the relevant field

Job description

#### Retail ManagerMajura, ACT 2609Full Time#### Job descriptionNext Gen TalentBusiness name: - LH &TW PTY LTDJob Title: Retail ManagerLocation of Work: - Shop TN 32 Majura Park Shopping Centre 18 Spitfire Ave. , Majura, ACT 2609Salary - $79,500 to $82,000 plus SuperAbout the company: - LH & TW Pty Ltd, operating an Oporto restaurant at Majura Park Shopping Centre, is seeking an experienced and motivated Retail Manager to oversee the day-to-day operations of the business. The successful candidate will be responsible for managing staff, maintaining high customer service standards, ensuring food safety and quality compliance, and achieving operational and financial targets.Minimum requirementAQF associate degree, Advanced Diploma or Diploma in the relevant field and 3+ years' experience in a similar role.Roles and ResponsibilitiesManage and coordinate the daily operations of the Oporto restaurant to ensure efficient service and smooth business operations.Recruit, train, supervise and motivate staff, including preparing rosters and allocating duties.Monitor staff performance and ensure compliance with workplace policies, procedures and service standards.Maintain high standards of customer service and promptly resolve customer complaints and feedback.Oversee inventory management, stock ordering, supplier coordination and stock control to minimise wastage.Monitor sales performance, revenue, labour costs and other operating expenses to achieve business objectives.Ensure compliance with food safety, hygiene, workplace health and safety and other applicable regulatory requirements.Maintain appropriate food preparation, storage, cleanliness and restaurant presentation standards.Implement promotional activities and strategies to improve sales, customer satisfaction and business performance.Prepare operational reports and communicate business performance, staffing and operational issues to management.Ensure the restaurant complies with Oporto brand standards and operational procedures.Skills & Qualities Required:Passion for the retail sector and providing exceptional customer service.Ability to lead, inspire, and motivate a team to meet high service standards.Proven success in meeting sales, wage, and stock loss targets.Strong skills in stock management and loss prevention.Results-oriented mindset with a focus on driving sales and achieving KPIsHow to Apply:To apply for this position, please email your resume to . Please note that only short-listed candidates will be contacted, and your application will be treated as strictly confidentialLogin is optional, you may send application via email