Restaurant Manager - Shellharbour

Oporto; Shellharbour; On-site; AUD 75,000 - 95,000; Full time

Job summary

Oporto is seeking a Service Manager in New South Wales to oversee all aspects of restaurant operations, ensuring brand standards, quality and safety while driving sales, food cost, and labour efficiency. You will lead and motivate teams to deliver exceptional customer experiences and maintain our vibrant, flavour-packed brand.

The role requires hands-on leadership in a fast-paced hospitality environment, with a focus on continuous improvement, staff development, and delivering memorable moments

Qualifications

• Previous QSR management experience essential.
• Experience managing profitability and customer service in fast-paced environments.
• Ability to lead, coach and develop teams.

Responsibilities

• Manage all aspects of restaurant management and profitability to meet brand standards while delivering on sales, food cost, labour and controllable expenses.
• Lead teams with clear direction, coaching and support to prepare and serve delicious food and create positive customer experiences through every interaction.
• Drive continuous improvement to optimise profit and maintain high standards of quality and service.

Skills

QSR management experience

Job description

Previous QSR Management experience essential. Full time position for the right candidate.

Oporto started in 1986 with one restaurant in Bondi. Since then we have grown to over 180 restaurants across Australia and internationally. We are passionate about our people, customers and creating flavour packed flame grilled chicken meals. We are serious about creating vibrant experiences and delicious food that really feeds the soul - making sure our customers feel incredible on the inside and even better on the outside... And that's where you come in.

Do you love to create smiles and memorable experiences and want to be part of our Oporto Familia?

Working at Oporto is so much more than just a job. It's a place where you will gain skills and experiences that will last a lifetime, create friendships and connections, be recognised and rewarded for making a difference and have access to careers within Oporto and the broader Craveable Brands family that includes our Restaurant Support Centre, Red Rooster and Chicken Treat.

Being part of the Oporto Familia means sharing the love of our food with our customers, providing real experiences that are genuine and vibrant. We celebrate diversity and individuality where you can be your authentic self every day. And, you can rest assured that the safety of our product, people and customers is always our top priority.

We are looking for Managers right now!

As a Manager you will be responsible for all aspects of restaurant management and profitability to meet our high brand, customer promise, quality and safety standards whilst delivering on key performance areas such as sales, food cost, labour spend and other controllable expenses. You will lead teams, through providing clear direction, coaching and support to prepare and serve delicious food and create feel-good customer experiences through every interaction. You will use your strong business acumen and commitment to continuous improvement to optimise profit, create a positive culture and drive costs down all whilst improving the customer experience and maintaining our high standards.

Do you have what it takes to join our team?

As a manager, you will be an expert multi-tasker who thrives in a fast-paced environment. You will have demonstrated management experience in the hospitality industry and strong commercial acumen, be able to translate direction into action, demonstrate a real knack for leading, inspiring and supporting the crew to be at their best every day and be committed to continuous improvement whilst always championing the customer experience.

If you love food, are results driven and passionate about leading people and performance in a fast-paced environment, take pride in yourself and your work and have a passion to create feel-good moments then your Oporto adventure awaits!