Operations Manager (Fulfilment & Logistics)

IKEA; Canberra; Presencial; AUD 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5 weeks paid annual leave

Parental & family leave

Employee assistance program

Co-worker discount

Free parking

Descripción de la vacante

IKEA Australia is seeking an Operations Manager (Fulfilment & Logistics) to lead a large operational team, driving performance, engagement and continuous improvement for a seamless customer experience. The role reports to the Fulfilment Manager and carries the internal title of Fulfilment Operations Manager.

The position requires availability across early mornings to evenings (4am–9pm) on weekdays, with alternating weekends and public holidays as needed.

Formación

• Experience leading medium to large operational or logistics teams in a fast-paced environment.
• Ability to drive transformation and implement new ways of working.
• Structured leadership bringing stability and clear priorities.

Responsabilidades

• Lead the day-to-day Fulfilment Operations team to secure operational excellence across inbound, outbound and service operations, delivering an exceptional customer experience.
• Coach and develop your team, fostering a high-performing, inclusive culture focused on wellbeing and performance.
• Drive engagement and morale through open communication and recognition of achievements.
• Collaborate closely with cross-functional stakeholders and external transport providers to maximise goods availability and order fulfilment efficiency.
• Use data and business insights to identify and implement opportunities to simplify operations and improve productivity.
• Demonstrate cost-consciousness by managing resources and expenses to maximise efficiency and profitability in fulfilment operations.
• Ensure compliance with IKEA code of conduct, SOPs, internal regulations, and local health, safety & security requirements.

Conocimientos

People Leadership

Operational Excellence

Data & Insights

Stakeholder Collaboration

Descripción del empleo

Operations Manager (Fulfilment & Logistics)

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Working at IKEA has its benefits and rewards

• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Free benefits membership (savings and discounts across retailers and service providers)
• Novated leasing and EV subscription options
• Superannuation salary sacrifice
• Fitness Passport membership available
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

About this role

• This role is Permanent, Full-time 76hrs/fortnight
• Reporting line - Fulfilment Manager.
• Internal job title - Fulfilment Operations Manager.
• This role requires availability to work a range of hours from 4am - 9pm weekdays, alternating weekends and public holidays where required.
• As part of the recruitment process this role requires a pre-employment check, including a National Police Check for final candidates.

Together as a Team

Fulfilment is at the heart of the IKEA customer experience. Our teams ensure products are available, accurately picked and delivered seamlessly to customers, whether they're shopping in-store, collecting an order or receiving a home delivery.

About this work area

As Operations Manager (Fulfilment & Logistics), you'll lead a large operational team, driving performance, engagement and continuous improvement while creating a stable, structured environment where both co-workers and customers can thrive. This is a unique opportunity to lead people, drive change and make a real impact on how IKEA reaches its customers every day.

Your responsibilities will include, but are not limited to

• Lead the day-to-day Fulfilment Operations team to secure operational excellence by ensuring safe, efficient and structured execution across inbound, outbound and service operations while delivering an exceptional customer experience.
• Coach and develop your team, creating a high-performing, engaged and inclusive team culture focusing on co-worker well-being, managing performance, competence development and succession planning.
• Drive team engagement and morale by fostering open communication, recognising achievements and creating an environment where co-workers feel empowered and supported.
• Foster close collaboration with cross-functional stakeholders and external transport and service providers to maximise goods availability and customer order fulfilment efficiency.
• Using data, performance indicators and business insights, take initiative to identify and implement opportunities that simplify operations, improve productivity and strengthen team performance.
• Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.
• Ensure compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the department.

Who you are

• A people focused leader who can inspire others and create an environment where your team feels motivated, supported and empowered to contribute.
• Experienced in leading medium to large operational or logistics teams in a complex fast-paced environment.
• Able to successfully guide teams through transformation, operational improvements and new ways of working while maintaining engagement and performance.
• Someone who brings structure and stability to fast-paced environments, creating clear priorities, strong routines and accountability that enable teams to succeed.
• You thrive in a collaborative environment and can influence a broad range of stakeholders while maintaining a clear focus on people, customers and operational excellence.
• Embody a growth mindset and a positive, can-do attitude, approaching challenges with curiosity, resilience and a focus on solutions.

We need people like you

At IKEA, work is so much more than a job. Come join us!