Store Lead, Customer Experience & Retail Sales

Amplifon Springboard; Tweed Heads; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

Comprehensive training

Bonus scheme

Free Hearing Aids for you

Family discounts

Travel discounts

Employee Assistance Program

Perkbox discounts

Job summary

Amplifon Springboard in Tweed Heads is seeking customer-focused individuals to join Australia's leading retail hearing health provider. You will engage shoppers in-store, conduct free 5-minute hearing checks, and support store sales targets with exceptional service.

Experience in customer service or sales is valued. You’ll be part of a dynamic team, with comprehensive training, weekend hours, and opportunities for growth within retail leadership.

Qualifications

• Previous, demonstrable experience in customer service, sales or administration.
• A self-starter with a ‘can-do' attitude.
• A great communicator (both written and verbal).
• An outgoing, bright and vibrant personality engaging with customers.
• Keen to learn and develop into a future leader.
• Availability to work retail hours, including weekends and late-night trade.

Responsibilities

• Active lead generation by encouraging customers to check hearing health.
• Build rapport with new customers and enhance relationships with existing customers.
• Explain hearing results and recommend next steps.
• Reconnect with previous customers or new leads via phone-based communication.
• Customer database administration, stock control and invoicing.
• Ensure accurate compliance and attention to detail with industry reporting.
• Contribute to store targets and KPIs.
• Assist Store Manager in motivating a team of retail associates.

Skills

Customer service

Sales

Administration

Job description

Amplifon Springboard in Tweed Heads is seeking customer-focused individuals to join Australia's leading retail hearing health provider. You will engage shoppers in-store, conduct free 5-minute hearing checks, and support store sales targets with exceptional service.

Experience in customer service or sales is valued. You’ll be part of a dynamic team, with comprehensive training, weekend hours, and opportunities for growth within retail leadership.