Retail & Hospitality Manager — Lead Restaurant Team (VIC)

The Knox Curry Club; Melbourne; On-site; AUD 75,000 - 85,000; Full time

Job summary

The Nepa Bazaar in Cranbourne, VIC is seeking a capable Retail Manager to lead restaurant operations on a permanent full-time basis. You will oversee menu, stock, pricing, promotions and service across dine-in, takeaway, and delivery, while ensuring quality and compliance with safety standards.

Ideal candidates bring hospitality management experience, strong leadership and budgeting skills, and the ability to work evenings, weekends and public holidays.

Qualifications

• Restaurant, café or hospitality management experience.
• Strong leadership, rostering and staff-training skills.
• Experience in purchasing, stock control, budgeting and cost management.
• Knowledge of restaurant operations, food safety and workplace safety requirements.
• Strong customer-service and complaint-resolution skills.
• Effective communication, organisation and problem-solving abilities.
• Ability to work under pressure and during evenings, weekends and public holidays.
• Formal qualifications with at least 1 year of relevant full-time employment experience; or in the absence of qualifications, a minimum of 3 years' relevant employment experience.

Responsibilities

• Manage the restaurant's menu, product mix and service standards.
• Monitor food, beverage and packaging stock and arrange purchasing.
• Set menu prices based on costs, market conditions and profitability.
• Coordinate promotions, advertising and customer-loyalty initiatives.
• Oversee dine-in, takeaway, delivery and point-of-sale operations.
• Advise customers on menu items, ingredients and available services.
• Maintain records of sales, stock, wastage and financial transactions.
• Prepare budgets and monitor revenue, expenses and cash flow.
• Recruit, roster, train and supervise restaurant staff.
• Coordinate with kitchen staff to maintain quality and efficient service.
• Resolve customer complaints promptly and professionally.
• Ensure cleanliness and compliance with food safety and workplace safety regulations.
• Manage opening, closing, cash reconciliation and security procedures.

Skills

Leadership

Rostering

Staff training

Budgeting

Cost management

Food safety

Customer service

Communication

Problem solving

Evenings and weekends

Education

Hospitality management qualification

Job description

The Nepa Bazaar in Cranbourne, VIC is seeking a capable Retail Manager to lead restaurant operations on a permanent full-time basis. You will oversee menu, stock, pricing, promotions and service across dine-in, takeaway, and delivery, while ensuring quality and compliance with safety standards.

Ideal candidates bring hospitality management experience, strong leadership and budgeting skills, and the ability to work evenings, weekends and public holidays.