Retail GM: Lead a High-Impact, Multi-Channel Store

Disabled Workers Co; Shire Of Northampton; On-site; AUD 58,000 - 71,000; Full time

Benefits offered by this job

35 days holiday

Company pension

Training and career development

Wellbeing incentives

Job summary

Scope Northampton shop is seeking a commercially minded Retail General Manager to lead a high-volume store, blending in-store trading with ecommerce and donor engagement to support disabled people.

You will head a large team of paid staff and volunteers, drive sales across channels, manage stock and logistics, and deliver strong commercial results while delivering an outstanding customer and donor experience.

Qualifications

• Experience leading large-scale retail operations.
• Proven track record of increasing sales and profitability.
• Strong leadership for inclusive teams.

Responsibilities

• Lead a large team of paid staff and volunteers.
• Deliver sales and growth targets across income streams.
• Drive performance across shop-floor trading, ecommerce, Gift Aid, donated stock, corporate stock and new goods.
• Expand online sales opportunities through platforms such as eBay and other digital channels.
• Oversee stock-processing and distribution operations to maximise productivity and value.
• Create a welcoming, inclusive and engaging environment for customers and donors.
• Build strong partnerships with local businesses, community groups and supporters to increase engagement and stock generation.
• Use commercial insight, performance data and KPIs to identify opportunities and improve results.
• Maintain high standards of visual merchandising, stock management, operational efficiency and customer service.
• Take overall accountability for financial controls, safeguarding, compliance, health and safety, and the smooth running of the store.

Skills

Retail leadership

Team leadership

Commercial strategy

Data-driven decisions

Tools

eBay

Job description

Scope Northampton shop is seeking a commercially minded Retail General Manager to lead a high-volume store, blending in-store trading with ecommerce and donor engagement to support disabled people.

You will head a large team of paid staff and volunteers, drive sales across channels, manage stock and logistics, and deliver strong commercial results while delivering an outstanding customer and donor experience.