Retail Floor Manager - Harvey Norman

Harvey Norman; Melbourne; Vor Ort; AUD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Staff discounts

Commission incentives

Career progression

Zusammenfassung

Harvey Norman Taylors Lakes Furniture Team is seeking a passionate Floor Manager to join and deliver Great Service, Always! to customers. You will be accountable for floor leadership and ensuring exceptional customer experiences.

The role requires a strong retail focus, the ability to manage tasks around customers, and a drive to exceed sales targets. Generous staff discounts and commission-based incentives are offered, with career progression support.

Qualifikationen

• Experience in a busy retail environment with a focus on customer satisfaction.
• Demonstrated ability to lead a small team and drive sales targets.
• Excellent communication and problem-solving skills.

Aufgaben

• Provide exceptional customer service to shoppers at Taylors Lakes store.
• Lead floor operations and coordinate tasks to meet customer needs.
• Resolve complaints quickly and ensure timely, accurate service.
• Work flexible retail hours including weekends and late nights.

Kenntnisse

Retail sales

Customer service

Team leadership

Tools

POS systems

Microsoft Office

Jobbeschreibung

• Full Time Position
• Guaranteed base earnings + attractive commission
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Taylors Lakes Furniture Team is seeking a passionate, customer service focused Floor Manager to join them in delivering Great Service, Always! to their customers.

As a Floor Manager, you will have an understanding of life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Ability to work in a customer focused, successful retail business
• Ability to service your customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving.
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
  services
• Passion to exceed individual and store sales targets
• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment