Retail Department Leader: Inspire Teams & Customer Experience

Officeworks Ltd; Bendigo; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible benefits

Employee discounts

Learning & development programs

Supportive culture

Job summary

Officeworks Kangaroo Flat in Bendigo is seeking a Retail Department Leader to lead from the front, delivering exceptional customer experiences and guiding a frontline team in a fast-paced retail environment.

You will mentor staff, energize the crew, ensure shelves are well-stocked and presented, and translate actions into meaningful outcomes for customers. Flexible rostering and supportive culture, with company-wide benefits and development opportunities across Wesfarmers brands.

Qualifications

• Solid track record in retail leadership delivering exceptional customer experiences.
• Proven ability to communicate effectively with team and customers.
• Experience energising and motivating teams to improve performance.
• Strong people leadership, coaching and mentoring skills.
• Ability to oversee store operations and presentation to meet customer needs.

Responsibilities

• Let your customer service skills shine by being a solutions expert. Go beyond transactions. Listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.

Skills

Retail leadership

Customer service

Team motivation

Communication

Operations management

Job description

Officeworks Kangaroo Flat in Bendigo is seeking a Retail Department Leader to lead from the front, delivering exceptional customer experiences and guiding a frontline team in a fast-paced retail environment.

You will mentor staff, energize the crew, ensure shelves are well-stocked and presented, and translate actions into meaningful outcomes for customers. Flexible rostering and supportive culture, with company-wide benefits and development opportunities across Wesfarmers brands.