Retail Department Leader

Officeworks Ltd; Canning; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Flexibility

Discounts across Wesfarmers brands

Benefits program

Growing Families Policy

Employee Assistance Program

Public Holidays policy

Learning and development

Career opportunities

Job summary

Officeworks is seeking a Retail Department Leader (Coordinator) in Cannington, WA. You will lead from the front, delivering exceptional customer experiences while guiding your team through daily hustles with enthusiasm and focus.

Join a culture that values teamwork, safety, and continuous development, and help ensure stock availability, strong KPI performance, and a visually engaging store environment.

Qualifications

• Proven track record of leading a retail team to deliver exceptional customer experiences.
• Ability to train and develop team members to improve performance.
• Strong focus on achieving sales targets and KPIs.
• Skilled in maintaining accurate stock levels and inventory controls.
• Capable of creating safe, visually appealing shopping environments.

Responsibilities

• Lead and motivate the store team to achieve sales targets and KPIs.
• Train and develop staff to raise performance and customer service levels.
• Maintain inventory accuracy and ensure stock availability for customers.
• Foster a safe shopping environment through compliant processes.
• Collaborate with other departments to drive store success.
• Provide standout customer experiences from entry to checkout.

Skills

Retail leadership

Customer experience

Team motivation

Training & development

Inventory management

Safety & shop standards

Cross-team collaboration

Job description

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Location: Cannington, WA, AU

About us

Bigger things happen at Officeworks! Our customers, our team and our community are our heart and soul and as a Retail Department Leader (Coordinator) at our Cannington WA store, you will be leading from the front, delivering amazing customer experiences to our customers. Diving into the daily hustle and bustle with positivity and determination bringing your team along for the journey, inspiring them to go above and beyond, keeping the vibe upbeat and the teamwork tight. Together delivering bigger things!

About the role

• Let your exceptional customer service skills shine. Ensuring each customer leaves satisfied with their experience. The journey is everything!
• Lead and motivate your team, igniting their passion to reach for the stars to achieve sales targets and KPIs.
• Train and develop your team to be retail rockstars, always looking to enhance their skills and performance.
• Master the inventory realm, ensuring stock levels are always maintained and our customers have everything they need.
• Craft a shopping experience that is visually stunning and above all safe.
• Join forces with fellow leaders and departments always collaborating to achieve overall store success.

About you

• A solid track record in retail leadership, with a fierce passion on delivering exceptional customer experiences.
• Outstanding ability to communicate and forge connections with your team and customers alike.
• You are a leadership legend, building a team of retail rockstars who can take on any challenge.
• Ability to thrive in a fast-paced environment and juggling shifting priories like a pro.
• Ready to dive in head first, never afraid to get your hands dirty to ensure everything is always running smoothly.

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• OurFlexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.