Retail Department Leader

Officeworks Ltd; Darwin; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible scheduling

Employee discounts across Officeworks,

Benefits program across entertainment,

Growing Families Policy

Employee wellbeing programs

Flexible public holidays policy

Learning and development programs

Job summary

Officeworks is seeking a Retail Department Leader (Coordinator) for our Stuart Park, Darwin store. You will lead from the front, delivering outstanding customer experiences, guiding your team with positivity and clear direction, and keeping the store performing at its best.

In this role you will mentor and train your team, drive sales targets and KPIs, ensure stock is well managed and shelves are inviting, and collaborate across departments to deliver a safe, visually compelling shopping

Qualifications

• Customer service excellence is essential.
• Strong leadership and mentoring abilities.
• Solid inventory management and stock control.
• Ability to train and develop retail staff.
• Commitment to safety and compliance.
• Collaborative mindset with other departments.

Responsibilities

• Lead and motivate the store team to achieve sales targets and KPIs.
• Deliver exceptional customer experiences and resolve issues effectively.
• Train, coach and develop team members to reach their potential.
• Maintain accurate stock levels and ensure timely replenishment.
• Present the store to a high standard, with safe, engaging displays.
• Collaborate across departments to ensure store success.

Job description

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Location:
Stuart Park, NT, AU

About us

Bigger things happen at Officeworks! Our customers, our team and our community are our heart and soul and as a Retail Department Leader (Coordinator) at our Stuart Park store, you will be leading from the front, delivering amazing customer experiences to our customers. Diving into the daily hustle and bustle with positivity and determination bringing your team along for the journey, inspiring them to go above and beyond, keeping the vibe upbeat and the teamwork tight. Together delivering bigger things!

About the role

• Let your exceptional customer service skills shine. Ensuring each customer leaves satisfied with their experience. The journey is everything!
• Lead and motivate your team, igniting their passion to reach for the stars to achieve sales targets and KPIs.
• Train and develop your team to be retail rockstars, always looking to enhance their skills and performance.
• Master the inventory realm, ensuring stock levels are always maintained and our customers have everything they need.
• Craft a shopping experience that is visually stunning and above all safe.
• Join forces with fellow leaders and departments always collaborating to achieve overall store success.

About you

As a Retail Department Leader, you will:

• Let your customer service skills shine by being a solutions expert. Go beyond transactions. Listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.
• Partner with the store leadership team to energize and motivate your crew. Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes.
• Lead with purpose by mentoring and training your team. Share your knowledge, build their confidence, and guide them to become trusted retail rockstars who deliver real value to every customer.
• Keep the store looking sharp and well-stocked. Ensure every product is ready and available so customers can find exactly what they need, because the right solution starts with the right presentation.
• When it comes to supporting our customers with the latest products, our passionate sales team are here to provide expert knowledge and advice to help them find the right solution to suit their needs.
• Flexible rotating roster and Monthly Rostered Days Off (RDOs) in addition to your standard leave entitlements.

Our culture

If you're searching for an organisation that's truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let's make bigger things happen - for all of us! We celebrate our teams' uniqueness by offering genuine team member benefits to the Officeworks family:

• We're all about giving you the flexibility you need to keep things balanced to suit your individual needs.
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• OurFlexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.