Retail Customer Service Team Lead — Flexible Hours

Perthmintbullion; Perth; Hybrid; AUD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

Paid parental leave

Training and development opportunities

Job summary

Perthmintbullion is looking for a passionate Team Lead – Customer Service Retail to guide our retail team in delivering exceptional visitor experiences. You will coach and support your team, ensure effective service delivery, and manage customer interactions efficiently.

With competitive salaries and flexible working options available, this permanent role provides an opportunity to thrive in a supportive and diverse environment.

Qualifications

• Proven experience in customer service, ideally within retail or hospitality.
• Demonstrated leadership or supervisory experience.
• Strong communication and interpersonal skills.

Responsibilities

• Lead, coach and support a team of customer service professionals.
• Oversee daily retail operations, ensuring smooth and efficient service delivery.
• Resolve customer enquiries and escalations in a timely manner.

Skills

Customer service experience

Leadership skills

Communication skills

Solution-focused mindset

Job description

Perthmintbullion is looking for a passionate Team Lead – Customer Service Retail to guide our retail team in delivering exceptional visitor experiences. You will coach and support your team, ensure effective service delivery, and manage customer interactions efficiently.

With competitive salaries and flexible working options available, this permanent role provides an opportunity to thrive in a supportive and diverse environment.