Retail Service Manager — Lead Customer Experience

Baby Bunting Pty; South Australia; On-site; AUD 55,000 - 75,000; Part time

Benefits offered by this job

Training pathways

Team discounts

Paid parental leave

Employee Assistance Program

Competitive salary

Supportive team culture

Job summary

Baby Bunting Pty in Melrose Park is seeking a passionate Customer Service Manager to enhance customer experiences and foster a high-performing team culture. In this part-time permanent role, you'll oversee daily operations and guide your team to engage effectively with customers.

The position requires leadership skills within a retail context, focusing on driving sales performance and maintaining safety standards. The role offers competitive benefits and a supportive team environment.

Qualifications

• Strong background in customer service, ideally in a retail or hospitality environment.
• Proven track record of meeting and exceeding sales targets and KPIs.
• Natural leadership qualities with the ability to motivate others.
• Confidence in fast-paced environments and multitasking skills.
• Clear communication and engagement skills.

Responsibilities

• Guide and support the team to connect with customers and educate them.
• Ensure the store's visual merchandising is top-notch.
• Promote a culture of safety and uphold OH&S standards.
• Manage key performance indicators including Safety, Sales, and NPS.

Skills

Customer service expertise

Team leadership

Sales target achievement

Effective communication

Job description

Baby Bunting Pty in Melrose Park is seeking a passionate Customer Service Manager to enhance customer experiences and foster a high-performing team culture. In this part-time permanent role, you'll oversee daily operations and guide your team to engage effectively with customers.

The position requires leadership skills within a retail context, focusing on driving sales performance and maintaining safety standards. The role offers competitive benefits and a supportive team environment.