Plant Nursery Retail & Customer Experience Lead

Hello Hello Plants; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Hello Hello Plants in Melbourne, Victoria, is seeking an experienced Nursery Retail & Customer Experience Supervisor to lead our sales team. You will manage a hands-on retail operation, motivate staff and drive a high level of customer service while achieving sales targets.

The role emphasizes team leadership, stock control, merchandising, and delivering friendly, knowledgeable service in a nursery environment. Salary is negotiable based on experience.

Qualifications

• We are looking for proven retail management experience.
• Strong leadership and people-management skills.
• Excellent communication and customer service abilities.
• Commercially minded, organised and results driven.
• Experience with stock management, merchandising, and sales.
• Hands-on approach with the ability to work independently.

Responsibilities

• Oversee daily retail nursery operations.
• Lead, motivate and develop a team of retail staff.
• Deliver outstanding customer service and build customer relationships.
• Drive sales performance and meet revenue targets.
• Coordinate stock control, ordering, inventory and merchandising.
• Ensure displays are presented to a high standard.
• Manage staff rosters, training and performance.
• Monitor budgets, sales reports and costs.
• Uphold workplace health and safety standards.
• Identify opportunities to improve customer experience and grow the business.

Skills

Leadership

People management

Customer service

Retail management

Sales

Stock management

Merchandising

Job description

Hello Hello Plants in Melbourne, Victoria, is seeking an experienced Nursery Retail & Customer Experience Supervisor to lead our sales team. You will manage a hands-on retail operation, motivate staff and drive a high level of customer service while achieving sales targets.

The role emphasizes team leadership, stock control, merchandising, and delivering friendly, knowledgeable service in a nursery environment. Salary is negotiable based on experience.