Retail Business Leader - Gungahlin

Fantastic Furniture; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Fantastic Furniture in Gungahlin, ACT, is seeking a Retail Business Leader to head up our busy store. You’ll coach, develop and empower your team while delivering a memorable shopping experience for customers.

You’ll lead across sales, customer service and warehouse operations, keeping stock, presentation and daily operations on track, and building a safe, inclusive workplace that motivates people to perform at their best.

Qualifications

• Experience leading a retail store or equivalent customer-focused team.
• Proven track record coaching people and improving performance.
• Comfort with sales targets, KPIs, rostering and stock management.
• Strong organisational skills and ability to prioritise in a busy store.
• Hands-on leader who works alongside the team.
• Availability to work across a retail roster, including weekends.

Responsibilities

• Coach and develop your team through clear expectations and hands-on support.
• Drive sales and store performance, using results to spot opportunities.
• Create a welcoming experience to help customers find furniture that fits homes and budgets.
• Keep stock, presentation and daily operations running smoothly.
• Build a safe, inclusive workplace where people feel supported.
• Recruit, onboard and develop talent to build a strong team.

Skills

People leadership

Coaching

Sales targeting

KPIs

Roster management

Stock management

Organisation

Weekend availability

Job description

Retail Business Leader – Gungahlin, ACT

Your next big move? Lead a Fantastic team.

Great stores start with great leaders. At Fantastic Furniture, we're looking for a Retail Business Leader to take ownership of our Gungahlin store, bring out the best in the team and create a shopping experience that keeps customers coming back. If you love developing people, driving sales and getting stuck into the day-to-day running of a busy retail business, we'd love to hear from you.

Make your mark, You'll lead the store across sales, customer service and warehouse operations, making sure your team has the direction, support and confidence to succeed.

You’ll:

• Coach and develop your team through clear expectations, regular feedback and hands-on support.
• Drive sales and store performance, using results to spot opportunities and take action.
• Create a welcoming experience that helps customers find furniture that suits their homes and budgets.
• Keep stock, presentation and daily operations running smoothly.
• Build a safe, inclusive workplace where people feel supported and take pride in their work.
• Recruit, onboard and develop talent to build a strong team.

What You’ll Bring

You're an approachable leader who knows how to balance people, customers and commercial results. You take ownership, follow through and help your team do the same.

We're looking for:

• Experience leading a retail store or a comparable customer-focused team.
• A track record of coaching people and improving performance.
• Confidence working with sales targets, KPIs, rostering and stock management.
• Strong organisation and the ability to prioritise in a busy environment.
• A practical approach and willingness to work alongside your team.
• Availability to work across a retail roster, including weekends.

Furniture experience is welcome, and we're also keen to hear from leaders across other retail sectors who bring strong people skills and commercial thinking.

Why Fantastic Furniture?

We help Australians create homes they love. This is your opportunity to lead a business with a tangible product, a strong team focus and plenty of variety-from helping a customer choose their first sofa to developing someone into a future leader.