Retail Business Leader ¿ Gungahlin

Fantastic Furniture; Australian Capital Territory; On-site; AUD 90,000 - 130,000; Full time

Job summary

Fantastic Furniture in the Gungahlin area is looking for a Retail Business Leader to guide the store across sales, customer service and warehouse operations. You’ll lead a team, provide direction, and ensure a shopping experience that keeps customers coming back.

You’ll bring strong leadership, coaching and commercial thinking, with the ability to manage rostering, stock and daily store performance while maintaining an inclusive, high-energy workplace.

Qualifications

• Experience leading a retail store or a comparable customer-focused team.
• Track record of coaching people and improving performance.
• Experience with sales targets, KPIs, rostering and stock management.
• Strong organisational skills and ability to prioritise in a busy environment.
• Availability to work across a retail roster, including weekends.

Responsibilities

• Coach and develop your team through clear expectations, regular feedback and hands-on support.
• Drive sales and store performance, using results to spot opportunities and take action.
• Create a welcoming experience that helps customers find furniture that suits their homes and budgets.
• Keep stock, presentation and daily operations running smoothly.
• Build a safe, inclusive workplace where people feel supported and take pride in their work.
• Recruit, onboard and develop talent to build a strong team.

Skills

Leadership

Coaching

Sales

KPIs

Rostering

Stock management

Customer service

Organization

People development

Job description

Your next big move? Lead a Fantastic team.

Great stores start with great leaders. At Fantastic Furniture, we're looking for a Retail Business Leader to take ownership of our Gungahlin store, bring out the best in the team and create a shopping experience that keeps customers coming back.

If you love developing people, driving sales and getting stuck into the day-to-day running of a busy retail business, we'd love to hear from you.

Make your mark, You'll lead the store across sales, customer service and warehouse operations, making sure your team has the direction, support and confidence to succeed.

You’ll:

• Coach and develop your team through clear expectations, regular feedback and hands-on support.
• Drive sales and store performance, using results to spot opportunities and take action.
• Create a welcoming experience that helps customers find furniture that suits their homes and budgets.
• Keep stock, presentation and daily operations running smoothly.
• Build a safe, inclusive workplace where people feel supported and take pride in their work.
• Recruit, onboard and develop talent to build a strong team.

What you'll bring

You're an approachable leader who knows how to balance people, customers and commercial results. You take ownership, follow through and help your team do the same.

• Experience leading a retail store or a comparable customer-focused team.
• A track record of coaching people and improving performance.
• Confidence working with sales targets, KPIs, rostering and stock management.
• Strong organisation and the ability to prioritise in a busy environment.
• A practical approach and willingness to work alongside your team.
• Availability to work across a retail roster, including weekends.

Furniture experience is welcome, and We're also keen to hear from leaders across other retail sectors who bring strong people skills and commercial thinking.

Why Fantastic Furniture?

We help Australians create homes they love. This is your opportunity to lead a business with a tangible product, a strong team focus and plenty of variety-from helping a customer choose their first sofa to developing someone into a future leader.