Retail Business Administration Coordinator

Fantastic Furniture; Canterbury-Bankstown; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Generous team member discounts

Work-life balance

Health and wellbeing

Career development

Supportive culture

Meaningful impact

Job summary

Fantastic Furniture in NSW is seeking a Retail Operations Administration Coordinator to provide essential administrative and operational support to our national store network. You'll be a key point of contact between stores, Support Office and other stakeholders, helping ensure communications, meetings and events are coordinated effectively.

This fast-paced, varied role requires you to be highly organised, able to manage competing priorities and to support others with a can-do, collaborative

Qualifications

• Experience in administration, retail operations or similar support roles.
• Customer-focused approach and can-do attitude.
• Excellent organisational and time-management skills.
• Ability to prioritise competing demands and meet deadlines.
• Strong written and verbal communication skills.
• Attention to detail and accuracy.
• Ability to build relationships across teams.
• Initiative, integrity and task follow-through.
• Flexible approach to changing priorities.

Responsibilities

• Provide day-to-day administrative support to the Retail Operations team.
• Act as a key point of contact for operational enquiries from the store network.
• Coordinate retail communications across stores and Support Office teams.
• Organise meetings, prepare agendas and assist with materials and follow-up actions.
• Support the coordination of retail events, conferences and special projects.
• Maintain accurate records, documents, reports and operational information.
• Work with internal departments to ensure retail activities are delivered effectively.
• Monitor deadlines and follow up on outstanding actions.
• Identify opportunities to improve administrative processes and ways of working.
• Provide additional project and operational support as required.

Skills

Administration

Retail operations

Customer service

Time management

Excel

Tools

Excel

Adobe

Job description

Retail Operations Administration Coordinator

Let's get to know each other, Who are we?

At Fantastic Furniture, we're all about making life fantastic for our customers, our team and our community. For more than 35 years, we've helped Australians create homes they love with stylish, affordable furniture. Our success is powered by an incredibly talented team working across our stores, Distribution Centres and Support Office. We're learners, collaborators and changemakers who value different perspectives and work together to achieve better results. We invest in our people, encourage new ideas and create opportunities for our team members to grow alongside our business.

When you join Fantastic Furniture, you'll become part of a fun, talented and passionate team that genuinely wants to see you succeed.

Your new role

As our Retail Operations Administration Coordinator, you'll provide essential administrative and operational support to our national store network and Retail Operations team. You'll act as a key point of contact between stores, Support Office teams and other stakeholders, helping ensure communications, meetings, events and operational activities are coordinated effectively. This is a varied, fast-paced role where no two days are the same. You'll need to be highly organised, comfortable managing competing priorities and passionate about supporting others.

What You'll Be Doing

• Provide day-to-day administrative support to the Retail Operations team.
• Act as a key point of contact for operational enquiries from our store network.
• Coordinate retail communications across stores and Support Office teams.
• Organise meetings, prepare agendas and assist with meeting materials and follow-up actions.
• Support the coordination of retail events, conferences and special projects.
• Maintain accurate records, documents, reports and operational information.
• Work closely with internal departments to ensure retail activities are delivered effectively.
• Monitor deadlines and follow up on outstanding actions.
• Identify opportunities to improve administrative processes and ways of working.
• Provide additional project and operational support as required.

About You

You're a down-to-earth and collaborative team player who brings energy, initiative and attention to detail to everything you do. You enjoy helping others, solving problems and keeping things organised in a busy environment. You'll also bring:

• Previous experience in administration, retail operations, customer service or a similar support role.
• A customer-focused approach and positive, can-do attitude.
• Excellent organisational and time-management skills.
• The ability to prioritise competing demands and meet deadlines.
• Strong written and verbal communication skills.
• Excellent attention to detail and a commitment to accuracy.
• The confidence to build relationships and work across different teams.
• The ability to use initiative, work with integrity and follow tasks through to completion.
• A flexible approach and willingness to adapt to changing priorities.
• Intermediate Microsoft Office skills, particularly Excel.
• Experience using Adobe would be advantageous but is not essential.

Here's What You Can Expect

• Generous team member discounts: Enjoy exclusive discounts across the Fantastic Furniture range and make your home even more fantastic.
• Work-life balance: Join a culture that values flexibility and supports your personal and professional success.
• Health and wellbeing: Access programs designed to support your physical and mental wellbeing.
• Career development: Build your skills through ongoing learning, development and career-progression opportunities.
• Supportive culture: Work alongside collaborative people who value your ideas and want to see you succeed.
• Meaningful impact: Play an important role in supporting our stores and helping create fantastic experiences for our customers.

Fantastic Furniture is a Circle Back Initiative Employer, which means we're committed to responding to every applicant.