Retail Assistant

Love Tea; Geelong; On-site; AUD 30,000 - 36,000; Part time

Job summary

Love Tea in Geelong is seeking a passionate Retail Assistant for a part-time role starting January 2027. You will support daily store operations, deliver excellent customer service, and promote Love Tea products. The role runs Wednesday to Saturday, totaling 22 hours per week, with an early January start date.

Ideal candidates have retail or sales experience and an interest in natural health products. You will collaborate with head office and store staff to ensure a smooth store experience and

Qualifications

• Retail or sales experience is essential.
• Customer service focused with a commitment to excellence.
• Strong communication skills and attention to detail.
• Willingness to work Wednesdays to Saturdays as part of a 22-hour week schedule.

Responsibilities

• Participate in the daily operations of the Love Tea retail store.
• Provide high level customer service in person, over the phone and online, including product knowledge and sales.
• Be an advocate for the Love Tea brand and product range.
• Ensure the store is well presented and merchandised at all times.
• Support roll out of marketing campaigns, new product launches and visual merchandising.
• Follow stock management processes including receipt of orders and stocktakes.

Skills

Retail experience

Customer service

Communication skills

Team collaboration

Education

Natural health studies

Job description

We are looking for a passionate Retail Assistant to join the Love Tea team in January 2027

You will be an advocate for Love Tea and our products, providing a high level of customer service and work collaboratively with head office and other retail staff to ensure smooth daily running of the store.

This role is a part-time position, working from Wednesday to Saturday (22 hrs per week), with a start date of early January 2027

Key Responsibilities:

• Participate in the daily operations of the Love Tea retail store.
• Provide high level customer service (in person, over the phone and online) at all times. Including product knowledge, selling of goods, taking payments of all kinds, gift wrapping and presentation.
• Be an advocate for the Love Tea brand and the Love Tea product range.
• Ensure the store is well presented at all times – including cleanliness and merchandising.
• Support the roll out of marketing campaign, new product launches and visual merchandising.
• Follow process for inventory and stock management, including receipt of new orders. Participate in stocktake and loss prevention activities as directed.
• Foster a good workplace culture within the store and with head office. Foster good relationships with the local community and surrounding businesses.
• Work cohesively with head office, including attending team meetings and events.
• Ensure OH&S requirements of the store are adequate and maintained.
• Support management by providing sales information, process improvements, customer feedback and other relevant information.
• Have a passion for natural/holistic health, organics and tea (essential)
• Completed studies in natural health discipline (desired).
• Have relevant experience in a retail or sales role (essential)
• Be customer service focused and committed to providing exceptional service.
• Strong communication skills, the ability to communicate clearly and concisely.
• Demonstrate excellent attention to detail.
• Demonstrate commerciality and the ability to apply knowledge in a practical, commercial manner
• Willingness to assist and support others and foster a healthy team dynamic.
• Be able to work autonomously and demonstrate initiative.
• Be comfortable working alone.

Our culture is incredibly important to us, so we encourage you to learn more about Love Tea, our ethos and our values.