Restaurant Supervisor | Eureka 89
Hospitality & Guest Experience
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Benefits offered by this job
Job summary
Eureka 89, Melbourne's iconic dining and events space atop Eureka Tower, seeks an experienced hospitality leader to head the front-of-house team across premium dining and event experiences. This full-time, rotating roster role requires calm leadership, a passion for outstanding service, and the ability to bring out the best in a high‑performing FOH team.
Reporting to the Operations Manager, you will coordinate FOH operations for events and dining, partnering with kitchen, sales and events teams
Qualifications
- FOH leadership experience in premium venue or events.
- Mandatory Responsible Service of Alcohol (RSA).
- First Aid & CPR (or willing to obtain).
- Safe Food Handling Certificate (or willing to obtain).
Responsibilities
- Lead, coach and motivate the front of house team to deliver polished, professional service.
- Coordinate event and dining set-up, service flow, pack-down and venue presentation.
- Run pre-shift briefings and keep the team focused on guest experience, service standards and commercial outcomes.
- Partner with the kitchen, sales & events teams to deliver seamless experiences for a wide range of clients and guests.
- Support training, compliance, stock control, ordering and day-to-day operational requirements.
Skills
Education
Job description
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
Eureka 89 is the stunning events and dining space on the top floor of Eureka Tower in Melbourne. We host a wide variety of events - corporate lunches, dinners or cocktail parties, media launches, private milestone celebrations and weddings. We also operate a chef’s tasting dining room, open to the public throughout the week.
Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other. The group was formed in 2016 and now includes:
- Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
- Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
- Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.
www.journeybeyond.com
Eureka 89 is looking for an experienced hospitality professional to lead our front-of-house (FOH) team across premium dining and event experiences at one of Melbourne’s most iconic venues. This is a hands‑on leadership role for someone who thrives in a fast‑paced environment, takes pride in seamless service, and knows how to bring out the best in a team.
The role is full-time, working on a rotating roster across Monday to Sunday. You'll become a valued member of our incredible FOH Team Leaders, collaborating to oversee all front-of-house activities for events and dining.
Reporting to the Operations Manager, you’ll coordinate FOH operations for events and dining, support the delivery of outstanding guest experiences, and work closely with the kitchen, sales and events teams to ensure every service runs smoothly. From corporate breakfasts and conferences to cocktail parties, weddings and dinners, you’ll help set the tone for memorable experiences from start to finish.
- Lead, coach and motivate the front of house team to deliver polished, professional service.
- Coordinate event and dining set‑up, service flow, pack‑down and venue presentation.
- Run pre‑shift briefings and keep the team focused on guest experience, service standards and commercial outcomes.
- Partner with the kitchen, sales & events teams to deliver seamless experiences for a wide range of clients and guests.
- Support training, compliance, stock control, ordering and day‑to‑day operational requirements.
Successful applicants will be available over the Christmas/New Year period.
Unfortunately, the business is not able to provide any sponsorships at this time.
Applications close at 11:59pm, Sunday 4th October 2026.
A pre-employment medical may be required as part of this recruitment process.
You’re an experienced hospitality leader who is calm under pressure, confident leading a team, and passionate about creating outstanding food and beverage experiences. You know how to balance service excellence with practical operational needs, and you bring strong communication, organisation and problem‑solving skills to every shift. You have hospitality experience in premium events or fine‑dining, and have a demonstrated positive "can-do" attitude.
- FOH experience in a premium venue, with a passion for food and beverage
- Responsible Service of Alcohol (mandatory)
- First Aid & CPR (or willing to obtain)
- Safe Food Handling Certificate (or willing to obtain)
- Aspiration to build a career in hospitality management
- Ability to work under pressure and set priorities
- Coordination of a team
- Keen eye for detail
- Absorption of constructive feedback and self‑reflection for improvement
- Coaching and collaborative style
- Exceptional communication skills
- Polished presentation
- Excellent customer service skills with problem‑solving abilities
- Proficient with computers, including ordering and rostering systems
- Availability to work a rotating roster across Monday to Sunday, including evenings, weekends and public holidays
- Generous discounts on Journey Beyond travel and experiences
- An attractive salary and positive work environment
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
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