Restaurant Supervisor

Kashiwa Pty Ltd; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Attractive remuneration

Superannuation & incentives

Supportive workplace culture

Job summary

Hosaku Windsor in Melbourne seeks a Restaurant Supervisor to lead our front-of-house team, delivering flawless service with warmth and elegance. You will set the tone for guests and staff, guiding daily operations with efficiency and genuine care.

We value a minimum of 2 years in hospitality supervision, preferably with fine dining or Japanese cuisine. English fluency is required, with Japanese or Mandarin a strong advantage, and availability to work nights, weekends, and holidays.

Qualifications

• Minimum 2 years hospitality supervisory experience in a fine dining or Japanese cuisine setting.
• Excellent communication and guest-service focus.
• Ability to lead a team in a fast-paced, high-standard environment.

Responsibilities

• Lead front-of-house team to deliver premium service and warm hospitality.
• Supervise seating, reservations, and staff performance.
• Train, mentor and empower team members to uphold standards.
• Manage guest relations and resolve concerns with care.
• Coordinate with kitchen for timing and presentation; ensure hygiene and safety.
• Support inventory, cost control, and continuous operational improvements.

Skills

Hospitality supervision

Guest relations

Communication skills

Team leadership

Job description

Hosaku Windsor is an acclaimed Japanese dining destination in Melbourne, renowned for authentic cuisine, refined atmosphere, and exceptional hospitality. We believe every guest deserves an unforgettable experience — and you will be the guardian of that standard.

The Role

As Restaurant Supervisor, you will lead our front-of-house team, ensuring flawless service, warm hospitality, and seamless daily operations. You will set the tone for our guests and our team, embodying elegance, efficiency, and genuine care.

Your Responsibilities

• Lead by example in delivering premium service to every guest
• Supervise service flow, seating, reservations, and staff performance
• Train, mentor, and empower team members; foster a culture of excellence
• Manage guest relations — welcome, attend to needs, resolve concerns with grace
• Maintain strict compliance with hygiene, food safety, and workplace standards
• Coordinate with kitchen to ensure perfect timing and order presentation
• Support inventory, cost control, and operational improvement

What You Bring

• Minimum 2 years hospitality supervisory experience; fine dining/Japanese cuisine background highly regarded
• Poised, professional demeanor with impeccable communication skills
• Deep understanding of guest experience — you anticipate needs before they ask
• Ability to thrive in fast-paced, high-standard environments
• Fluent English; Japanese or Mandarin language skills are a strong advantage
• Right to work in Australia; flexible availability including nights, weekends, public holidays

Why Join Us

• Attractive remuneration package reflective of experience
• Superannuation + performance incentives
• Elegant, respectful, and supportive workplace culture