Restaurant Supervisor

Pho Viet Noodle Bar; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Staff meal discounts

Collaborative workplace culture

Job summary

Pho Viet Noodle Bar in Cairns, QLD is seeking an experienced Restaurant Supervisor to lead front-of-house operations and ensure excellent guest service. This full-time role focuses on staff leadership, rostering, and maintaining high service standards in a busy Vietnamese restaurant.

You will oversee daily operations, support management, and foster a welcoming dining environment for guests while upholding safety and quality controls.

Qualifications

• At least 1 year of relevant restaurant or hospitality supervisory experience.
• Strong understanding of restaurant operations and the hospitality industry.
• Effective verbal and written communication skills.

Responsibilities

• Supervise and lead a team of up to 10 staff per shift.
• Assist with recruitment, onboarding and training of new employees.
• Prepare, manage and monitor staff rosters and schedules.
• Lead by example and promote a positive, respectful and professional workplace.
• Monitor staff performance and ensure compliance with service and operational standards.
• Ensure the restaurant maintains a safe, clean and welcoming environment.
• Handle cash and assist with daily financial procedures.

Skills

1 year supervisory experience

1 year relevant work experience

Education

Certificate IV level

Job description

Pho Viet Noodle Bar is seeking an experienced Restaurant Supervisor to join our dynamic team in Cairns, QLD. This is a full-time position based at our restaurant location in Cairns QLD 4870. As Restaurant Supervisor, you will play a crucial leadership role in ensuring exceptional service delivery, maintaining high operational standards, and creating a welcoming environment for our guests. You will oversee the day-to-day operations of the front-of-house, supervise waiting staff, and work closely with management to drive business success and customer satisfaction.

About the role

Pho Viet Noodle Bar is seeking an experienced Restaurant Supervisor to join our dynamic team in Cairns, QLD. This is a full-time position based at our restaurant location in Cairns QLD 4870. As Restaurant Supervisor, you will play a crucial leadership role in ensuring exceptional service delivery, maintaining high operational standards, and creating a welcoming environment for our guests. You will oversee the day-to-day operations of the front-of-house, supervise waiting staff, and work closely with management to drive business success and customer satisfaction.

Qualifications

• At least 1 year of relevant restaurant or hospitality supervisory experience (preferred)

• Relevant qualification of at least Certificate IV level

• At least 1 year of relevant work experience

Key Responsibilities

• Supervise and lead a team of up to 10 staff members per shift, including cashiers, food handlers and wait staff

• Assist with the recruitment, onboarding and training of new employees

• Prepare, manage and monitor staff rosters and schedules

• Lead by example and promote a positive, respectful and professional workplace

• Monitor staff performance and ensure compliance with the restaurant's service and operational standards

• Ensure all staff consistently provide a high level of customer service

• Monitor stock levels and assist with ordering and receiving supplies

• Ensure the restaurant maintains a safe, clean and welcoming environment for both staff and customers

• Handle cash, assist with daily financial procedures and basic bookkeeping

• Respond to and resolve customer enquiries, complaints and disputes professionally and efficiently

• Assist with the smooth day-to-day operation of the restaurant

• Perform other duties as reasonably required to support the restaurant's operations

Essential Requirements

• Relevant qualification of at least Certificate IV level

• At least 1 year of relevant hospitality or restaurant experience

• Strong understanding of restaurant operations and the hospitality industry

• Excellent customer service and interpersonal skills

• Strong leadership, management and organisational skills

• Effective verbal and written communication skills

• Ability to work effectively in a fast-paced and busy environment

• Current Responsible Service of Alcohol (RSA) certification

• Good knowledge and understanding of Vietnamese cuisine

Desirable Skills and Experience

• Previous experience supervising or managing a restaurant team

• Experience with staff rostering, training and performance management

• Experience with cash handling and basic bookkeeping

• Ability to communicate in Vietnamese is highly desirable, as the role involves liaising with the restaurant owner and staff, as well as assisting with customer enquiries relating to Vietnamese culture and cuisine

What We Are Looking For

The successful applicant will be a reliable and hands-on team leader who can remain calm under pressure, communicate effectively with staff and customers, and help ensure the restaurant operates smoothly and efficiently.

If you are passionate about hospitality, enjoy working with people and have the skills and experience to lead a busy restaurant team, we would love to hear from you.

What we offer

At Pho Viet Noodle Bar, we value our team members and offer a supportive work environment where you can develop your career in hospitality. We provide competitive remuneration, staff meal discounts and a collaborative workplace culture. You will have the opportunity to work with an experienced team, develop your leadership skills and make a real impact on our guests' dining experience. We are committed to supporting the wellbeing and professional development of our employees and welcome applications from individuals eager to build a career in the hospitality industry.

About us

Pho Viet Noodle Bar is a vibrant Vietnamese restaurant located in Cairns, dedicated to serving authentic pho and Vietnamese cuisine to our valued guests. We pride ourselves on creating a warm, welcoming atmosphere where guests can enjoy quality food, excellent service and a genuine taste of Vietnamese culinary tradition. Our team is passionate about hospitality and committed to delivering memorable dining experiences that keep customers coming back.