Restaurant Manager

Subway; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Subway is seeking a Restaurant Manager in an Australian Subway franchise to lead operating teams and deliver quick, nutritious meals. You will recruit, train and develop staff, manage rosters and cash, and ensure stock integrity and safety compliance.

The role focuses on delivering excellent customer service, managing deliveries, and driving weekly sales and inventory reporting to improve store performance.

Qualifications

• Management experience in a fast-paced retail environment is required.
• Ability to lead by example and develop the team.
• Proven skills in scheduling, stock control and cash handling.

Responsibilities

• Recruitment, induction and training of staff to brand standards.
• Create and manage staff schedules and daily banking.
• Manage stock, deliveries, paperwork and weekly stock takes.
• Analyse sales/inventory data to improve the business.
• Ensure safety, cleanliness and high customer service standards.
• Handle escalated customer complaints and uphold brand presentation.

Skills

People management

Team leadership

Customer service

Scheduling

Tools

POS systems

Stock management software

Cash handling

Job description

With over 40,000 restaurants, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the globe our Franchise Owners are looking to recruit motivated and driven team members to join the Subway® brand.

Job Introduction

The Restaurant Manager is at the heart of the operation and our Franchise Owners are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals.

You may currently be working as a Catering Manager, Store Manager or Restaurant Manager – or maybe you’re an experienced Supervisor, Assistant Manager or Deputy Manager looking to progress your career. If you have management experience in a fast-paced retail environment, then we want to hear from you!

Main Responsibilities

• Recruitment /induction and training/development of employees in line with the Subway® brand’s training requirements – you will lead by example!
• Creating and managing the staff schedule
• Checking in deliveries, order matching and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash balances and minimise wastage
• Ensure 100% compliance in accordance to Subway® and council guidelines
• Perform inventory management and stock control including weekly stock take and reports
• Analyse the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining restaurant cleanliness and presentation
• Implement in-store marketing material and POP in line with campaigns
• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Promote and encourage a high level of customer service amongst employees
• Handle unresolved and/or escalated customer complaints
• Deliver a high standard of service when dealing with products, sales, inquiries and catering to customer needs.

The Ideal Candidate

Working as a Restaurant Manager in a Subway® franchise is a challenging role but one that is highly rewarding. Subway® Franchise Owners are proud of their hard-working teams and are able to offer fantastic career path opportunities to truly develop your career.

About The Company

Please be aware that restaurants are independent franchises. All applications are sent to the Franchise Owner or operator.