Restaurant and Catering Manager

Eat and Smile Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Ipoh is seeking a hands-on, organised all-rounder to coordinate corporate catering orders, support our team and maintain high food quality and service. This role suits someone who takes ownership, solves problems and thrives in a fast-paced environment.

Experience in restaurant operations or catering coordination, attention to detail, and strong organisational skills are essential. NSW Food Safety Supervisor cert is required. Previous delivery driving experience is a plus.

Qualifications

• Experience in restaurant operations, catering coordination or hospitality supervision.
• Excellent attention to detail, particularly when checking orders, labels and dietary requirements.
• Strong organisation and communication skills, with the ability to manage several priorities under pressure.
• NSW-recognised Food Safety Supervisor certificate.
• Knowledge of current food safety regulations and daily operation requirements, including handling, hygiene and labeling.

Responsibilities

• Manage corporate catering orders from enquiry through to delivery, confirming quantities and delivery details.
• Communicate production requirements and deadlines to the kitchen.
• Prepare and print labels, verify dietary/allergen info and correct packing before dispatch.
• Coordinate delivery to ensure on-time arrival and professional presentation.
• Maintain food quality, portions, presentation, and consistency across orders.
• Assist with rostering front-of-house and kitchen staff to meet service demands.
• Support lunch service with friendly customer service and teamwork.
• Handle enquiries and resolve issues calmly and professionally.
• Identify opportunities to improve processes and grow corporate catering.

Skills

Operations experience

Catering coordination

Attention to detail

Organisation skills

Communication skills

Food Safety NSW cert

Food safety regs knowledge

Customer service mindset

Willingness to learn

Education

NSW Food Safety Supervisor certificate

Job description

Join Ipoh, an established Malaysian restaurant with a busy lunch service and a growing corporate catering business. We're looking for a hands-on, organised all-rounder to coordinate catering orders, support our team and keep food quality and service consistently high. This role suits someone who enjoys taking ownership, solving problems and working alongside the team in a fast-paced restaurant.

Key responsibilities

• Manage corporate catering orders from enquiry through to delivery, confirming quantities, menu selections, dietary requirements and delivery details.
• Carefully review every order and clearly communicate production requirements and deadlines to the kitchen.
• Prepare and print labels, check dietary and allergen information with the kitchen, and verify that every order is correctly packed and complete before dispatch.
• Coordinate delivery arrangements so catering arrives on time and is presented professionally.
• Maintain food quality, portion sizes, presentation and consistency across restaurant and catering orders.
• Assist with rostering front-of-house and kitchen staff to meet service and catering demands.
• Support lunch service with a warm smile, friendly customer service and a willingness to lend a hand.
• Handle customer enquiries and resolve service issues calmly and professionally.
• Improve everyday processes, reduce errors and help build repeat corporate business and new catering opportunities.

About you

• Experience in restaurant operations, catering coordination or hospitality supervision.
• Excellent attention to detail, particularly when checking orders, labels and dietary requirements.
• Strong organisation and communication skills, with the ability to manage several priorities under pressure.
• A current NSW-recognised Food Safety Supervisor certificate.
• A sound understanding of current food safety regulations and requirements, with the ability to apply them in daily restaurant and catering operations, including food handling, hygiene, temperature control, allergen management and dietary labelling.
• A friendly, approachable manner and a genuine passion for making customers happy.
• A reliable, hardworking attitude and sound judgement that supports the team and the business.
• A willingness to learn, take initiative and follow tasks through to completion.
• An interest in Malaysian food, including laksa, Hainanese chicken rice, char kway teow and nasi lemak. Knowledge of Malaysian food and culture is an advantage, as is a current driver's licence and delivery driving experience.

About us

Ipoh is an established Malaysian restaurant with a busy lunch service and a growing corporate catering business, with loyal lunch customers and regular corporate catering clients.