Restaurant All Rounder

Townsville Pizzeria Bar And Grill; Townsville City; On-site; AUD 34,000 - 41,000; Full time

Job summary

Townsville Pizzeria Bar & Grill is seeking passionate hospitality staff to join our team. You will deliver exceptional customer service, craft beverage and dining experiences, and contribute to a welcoming atmosphere across outlets and events.

Flexibility to work evenings, weekends and public holidays is required. You’ll assist with dishes and cleaning as needed, while collaborating with a diverse team to create memorable guest experiences.

Qualifications

• Proven customer service experience in hospitality
• Proficiency in food & beverage protocols including table service, beverages and coffee crafting
• Flexibility to work evenings, weekends and public holidays
• Passion for engaging with patrons and collaborating within a diverse team
• Willingness to assist with dishes and cleaning as required
• Restaurant industry experience preferred (1 year)

Responsibilities

• Create a welcoming and friendly atmosphere to turn moments into memories
• Transform challenges into opportunities with positivity and problem-solving
• Offer personalised food and beverage recommendations at outlets and events
• Upsell through memorable guest experiences
• Proactively gather information to increase product knowledge
• Communicate clearly with guests and teammates for seamless teamwork
• Maintain and tidy service areas, including setup and packing of stations

Skills

Customer service

Hospitality

Communication

Teamwork

Problem solving

F&B knowledge

Job description

Job Description

• * Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• * When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• * Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• * Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• * Proactively source information to increase your product knowledge
• * Confidently communicate with guests and colleagues for seamless teamwork
• * Take pride in your space, setting up and packing service areas meticulously

About the Candidate

Townsville Pizzeria Bar & Grill have multiple position available as we work towards bringing our vision to life. This position requires someone that is passionate about hospitality.

• * Proven track record in customer service within the hospitality sector
• * Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• * Adaptable within diverse food & beverage settings, with flexibility across different schedules including evenings, weekends and public holidays as required
• * Passion for engaging with patrons and collaborating within a team of diverse professionals
• * Brings a positive attitude of gratitude to everything they do.
• * Is happy to assist in whatever way is required (this role will involve dishes & cleaning)
• * Restaurant industry: 1 year (Preferred)