Resource Recovery Officer – Contracts & Waste Services

City of Canada Bay Council; Sydney; On-site; AUD 90,000 - 103,000; Full time

Benefits offered by this job

Rostered Days Off

Long Service Leave after 5 years

Training & leadership development

Health & Wellbeing programs

Job summary

City of Canada Bay Council is seeking a Resource Recovery Officer - Contracts to join the Waste Services team in Drummoyne. You will help manage contracts, monitor performance, and support service delivery and improvements in waste and recycling programs.

This role offers hands-on experience, collaboration with contractors and residents, and opportunities for professional growth within a dynamic local government environment.

Qualifications

• Qualifications in customer service, environmental management, waste management, contract management, business administration, or related discipline, or demonstrated experience in a similar role.
• Experience in contract administration, contractor management, service delivery, or waste and resource recovery operations.
• Strong organisational and time management skills with the ability to manage competing priorities and meet deadlines.
• Excellent customer service and stakeholder engagement skills, with the ability to effectively resolve issues and manage difficult situations.
• Strong analytical and problem-solving capabilities, including the ability to interpret operational and financial data.
• Well-developed written and verbal communication skills, including report writing and correspondence preparation.
• Proficiency in Microsoft Office applications, particularly Excel and Word, and experience using business systems such as TechnologyOne.
• Ability to work both independently and collaboratively while maintaining professionalism, confidentiality and attention to detail.
• Current Class C Driver Licence.

Responsibilities

• Manage customer enquiries, service requests and applications relating to waste and resource recovery services, ensuring timely and effective outcomes.
• Liaise with contractors, residents, businesses and internal stakeholders to investigate and resolve service issues while maintaining high service standards.
• Support contract administration activities, including performance monitoring, service reviews, reporting and compliance requirements.
• Conduct operational inspections to identify service improvements and monitor contractor performance.
• Maintain accurate records, databases, correspondence and reporting systems relating to waste services and contract management.
• Analyse operational and service performance data to support informed decision-making and continuous improvement initiatives.
• Assist in the development and implementation of waste and recycling projects, operational plans, procedures and customer education programs.
• Reconcile service data, process invoices, investigate discrepancies and maintain accurate financial records in accordance with Council requirements.]

Skills

Customer service

Environmental management

Waste management

Contract management

Business administration

Analytical skills

Communication skills

Excel

Education

Relevant discipline or demonstrated experience

Tools

Microsoft Office

TechnologyOne

Job description

City of Canada Bay Council is seeking a Resource Recovery Officer - Contracts to join the Waste Services team in Drummoyne. You will help manage contracts, monitor performance, and support service delivery and improvements in waste and recycling programs.

This role offers hands-on experience, collaboration with contractors and residents, and opportunities for professional growth within a dynamic local government environment.