Resource Recovery Officer - Contracts

City of Canada Bay Council; Sydney; On-site; AUD 90,000 - 103,000; Full time

Benefits offered by this job

Rostered Days Off

Long Service Leave after 5 years

Training & leadership development

Health & Wellbeing programs

Job summary

City of Canada Bay Council is seeking a Resource Recovery Officer - Contracts to join the Waste Services team in Drummoyne. You will help manage contracts, monitor performance, and support service delivery and improvements in waste and recycling programs.

This role offers hands-on experience, collaboration with contractors and residents, and opportunities for professional growth within a dynamic local government environment.

Qualifications

• Qualifications in customer service, environmental management, waste management, contract management, business administration, or related discipline, or demonstrated experience in a similar role.
• Experience in contract administration, contractor management, service delivery, or waste and resource recovery operations.
• Strong organisational and time management skills with the ability to manage competing priorities and meet deadlines.
• Excellent customer service and stakeholder engagement skills, with the ability to effectively resolve issues and manage difficult situations.
• Strong analytical and problem-solving capabilities, including the ability to interpret operational and financial data.
• Well-developed written and verbal communication skills, including report writing and correspondence preparation.
• Proficiency in Microsoft Office applications, particularly Excel and Word, and experience using business systems such as TechnologyOne.
• Ability to work both independently and collaboratively while maintaining professionalism, confidentiality and attention to detail.
• Current Class C Driver Licence.

Responsibilities

• Manage customer enquiries, service requests and applications relating to waste and resource recovery services, ensuring timely and effective outcomes.
• Liaise with contractors, residents, businesses and internal stakeholders to investigate and resolve service issues while maintaining high service standards.
• Support contract administration activities, including performance monitoring, service reviews, reporting and compliance requirements.
• Conduct operational inspections to identify service improvements and monitor contractor performance.
• Maintain accurate records, databases, correspondence and reporting systems relating to waste services and contract management.
• Analyse operational and service performance data to support informed decision-making and continuous improvement initiatives.
• Assist in the development and implementation of waste and recycling projects, operational plans, procedures and customer education programs.
• Reconcile service data, process invoices, investigate discrepancies and maintain accurate financial records in accordance with Council requirements.]

Skills

Customer service

Environmental management

Waste management

Contract management

Business administration

Analytical skills

Communication skills

Excel

Education

Relevant discipline or demonstrated experience

Tools

Microsoft Office

TechnologyOne

Job description

City of Canada Bay Council – Drummoyne NSW

• Professional growth and hands-on experience
• Participate in council's 9-day fortnight scheme
• Permanent, full-time position, 35 hours per week

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate.

About the role

Are you passionate about delivering high-quality environmental services and making a positive impact in your community? Join our Resource Recovery and Waste Services team as a Resource Recovery Officer - Contracts and play a key role in management and continuous improvement of Council's waste and resource recovery services.

Working closely with contractors, residents, businesses, and internal stakeholders, you will support the delivery of essential waste services, ensure contract compliance, analyse operational performance, and contribute to service improvements that enhance customer experience and environmental outcomes. This is an excellent opportunity to gain hands-on experience in contract management, operational service delivery, and resource recovery initiatives within local government.

Key Responsibilities

• Manage customer enquiries, service requests and applications relating to waste and resource recovery services, ensuring timely and effective outcomes.
• Liaise with contractors, residents, businesses and internal stakeholders to investigate and resolve service issues while maintaining high service standards.
• Support contract administration activities, including performance monitoring, service reviews, reporting and compliance requirements.
• Conduct operational inspections to identify service improvements and monitor contractor performance.
• Maintain accurate records, databases, correspondence and reporting systems relating to waste services and contract management.
• Analyse operational and service performance data to support informed decision-making and continuous improvement initiatives.
• Assist in the development and implementation of waste and recycling projects, operational plans, procedures and customer education programs.
• Reconcile service data, process invoices, investigate discrepancies and maintain accurate financial records in accordance with Council requirements.

About the person

We are seeking a motivated and detail-oriented professional who enjoys problem-solving, working collaboratively with stakeholders and contributing to the delivery of high-quality community services.

To be successful in this role, you will have:

• Qualifications in customer service, environmental management, waste management, contract management, business administration, or related discipline, or demonstrated experience in a similar role.
• Experience in contract administration, contractor management, service delivery, or waste and resource recovery operations.
• Strong organisational and time management skills with the ability to manage competing priorities and meet deadlines.
• Excellent customer service and stakeholder engagement skills, with the ability to effectively resolve issues and manage difficult situations.
• Strong analytical and problem-solving capabilities, including the ability to interpret operational and financial data.
• Well-developed written and verbal communication skills, including report writing and correspondence preparation.
• Proficiency in Microsoft Office applications, particularly Excel and Word, and experience using business systems such as TechnologyOne.
• Ability to work both independently and collaboratively while maintaining professionalism, confidentiality and attention to detail.
• Current Class C Driver Licence.

What’s on offer

We are offering remuneration from $89,955 to $103,488 annual salary plus super.

The City of Canada Bay also offers excellent employee benefits which include:

• Rostered Days Off (participation in a 9-day fortnight scheme)
• Significant leave benefits (sick/personal leave, access to Long Service leave after 5 years)
• Continuous training, support, and leadership development
• Health and Wellbeing programs (Yoga classes, Fitness Passport, Flu vaccinations, Skin Cancer Checks)
• And much, much more!

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description, alternatively for a confidential discussion please contact Igor Doha, Waste Contracts Manager at 02 9121 0*** or email *********@canadabay.nsw.gov.au

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace.

The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, and other diversity groups.

Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks.