resort manager

Portsea Village Resort; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Full-time leadership role

Competitive salary package

Employer superannuation contributions

Job summary

Portsea Village Resort is seeking an experienced Resort Manager to lead daily operations, including front office, housekeeping and guest services, across a boutique 31-apartment property on the Mornington Peninsula.

You will drive financial performance, manage owner relations and lead a high-performing team with a hands-on leadership style, ensuring service excellence and high presentation standards.

Qualifications

• Experience in hotel or resort management or equivalent leadership role.
• Experience with property management systems; RoomMaster PMD experience is advantageous.
• Strong understanding of accommodation operations, revenue management, budgeting, and P&L management.

Responsibilities

• Oversee daily resort operations including front office, housekeeping, guest services and facilities.
• Lead, roaster, train and motivate a diverse hospitality team.
• Manage budgets, monitor costs and drive financial performance.
• Balance commercial interests with owner relations and ensure compliance with safety and workplace policies.
• Maintain guest relationships, respond to feedback and elevate the guest experience.

Skills

Leadership

Guest relations

Communication

Problem solving

Tools

RoomMaster PMD

Job description

About Portsea Village Resort

Welcome to Portsea Village Resort, a boutique resort-style complex comprising 31 apartments in the heart of Portsea on the Mornington Peninsula.

Known for its relaxed luxury, personalised hospitality and memorable guest experiences, we take pride in creating a welcoming environment for our guests and property owners alike.

We are a close-knit, supportive team committed to exceptional service, high presentation standards and the smooth day-to-day operation of our resort.

The Opportunity

We are seeking an experienced, hands-on Resort Manager to lead the daily operations of Portsea Village Resort.

This is a varied leadership role encompassing front office, housekeeping, guest services, property operations, financial performance and owner relations. You will lead by example, balancing a visible operational presence with strategic planning, commercial accountability and the development of a high-performing team.

The successful candidate will be passionate about hospitality, commercially minded and committed to building positive relationships with guests, staff and property owners.

Key Responsibilities

Resort Operations and Guest Experience

Oversee and coordinate daily resort operations, including front and back office functions, property management systems, housekeeping, maintenance and guest check-in and check-out.

Ensure smooth, efficient operations and consistently high standards of service, cleanliness and presentation.

Build strong guest relationships and identify opportunities to personalise stays and enhance the guest experience.

Manage guest feedback and resolve complex complaints professionally, using sound judgement, empathy and emotional intelligence.

Maintain the resort's website and social media platforms to support guest engagement and the resort's profile.

Team Leadership and Development

Lead, roster, train and motivate a diverse hospitality team.

Foster a collaborative, accountable and service-focused workplace culture.

Provide hands-on guidance and support to ensure operational standards are consistently achieved.

Promote safe work practices and compliance with workplace policies and procedures.

Financial and Commercial Management

Prepare and manage budgets, monitor operating costs and oversee financial performance.

Monitor occupancy, revenue and other performance indicators, and drive growth through effective pricing, booking channel management and targeted marketing initiatives.

Identify business trends, risks and opportunities, and implement initiatives to improve performance.

Manage inventory, supplier relationships, invoicing and billing reconciliations.

Balance the commercial interests of the resort and its individual property owners.

Property Standards and Compliance

Conduct regular room and property inspections to maintain exceptional cleanliness, maintenance and presentation standards.

Oversee maintenance requirements, contractor coordination and supplier communications.

Ensure compliance with applicable occupational health and safety requirements, fire safety procedures and other relevant workplace and operational obligations.

Maintain accurate operational records and effective administrative systems.

Owner Relations

Building and maintaining strong relationships with property owners is a key responsibility of this role.

You will be expected to:

Establish trust and rapport through proactive, professional and ongoing communication.

Manage owner expectations and balance individual owner interests with the effective operation of the resort.

Respond to owner queries and concerns promptly and constructively.

Identify opportunities to improve property services, communication processes and owner satisfaction.

About You

You are a confident hospitality professional who combines strong operational capability with commercial awareness, excellent interpersonal skills and a genuine commitment to service excellence.

To be successful in this role, you will bring:

Previous experience in hotel or resort management, or a relevant assistant management role.

Experience with property management systems; RoomMaster PMD experience will be highly regarded.

A sound understanding of accommodation operations, revenue management, budgeting, profit and loss (P&L) management, business performance analysis and human resources.

Demonstrated leadership skills and a hands-on, lead-by-example approach.

Strong communication, negotiation, problem-solving and conflict-resolution skills.

The ability to build productive relationships with guests, employees, suppliers and property owners.

Excellent organisational skills, attention to detail and professional presentation.

The flexibility to work a roster that includes weekends and public holidays as operationally required.

What We Offer

A competitive salary package, paid fortnightly.

Employer superannuation contributions in accordance with applicable legislation.

A full-time leadership opportunity within a boutique resort environment.

Expected hours:

A minimum of 40 hours per week.