Boutique Resort Operations Leader

Portsea Village Resort; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Full-time leadership role

Competitive salary package

Employer superannuation contributions

Job summary

Portsea Village Resort is seeking an experienced Resort Manager to lead daily operations, including front office, housekeeping and guest services, across a boutique 31-apartment property on the Mornington Peninsula.

You will drive financial performance, manage owner relations and lead a high-performing team with a hands-on leadership style, ensuring service excellence and high presentation standards.

Qualifications

• Experience in hotel or resort management or equivalent leadership role.
• Experience with property management systems; RoomMaster PMD experience is advantageous.
• Strong understanding of accommodation operations, revenue management, budgeting, and P&L management.

Responsibilities

• Oversee daily resort operations including front office, housekeeping, guest services and facilities.
• Lead, roaster, train and motivate a diverse hospitality team.
• Manage budgets, monitor costs and drive financial performance.
• Balance commercial interests with owner relations and ensure compliance with safety and workplace policies.
• Maintain guest relationships, respond to feedback and elevate the guest experience.

Skills

Leadership

Guest relations

Communication

Problem solving

Tools

RoomMaster PMD

Job description

Portsea Village Resort is seeking an experienced Resort Manager to lead daily operations, including front office, housekeeping and guest services, across a boutique 31-apartment property on the Mornington Peninsula.

You will drive financial performance, manage owner relations and lead a high-performing team with a hands-on leadership style, ensuring service excellence and high presentation standards.