Resort Manager

Qube Resort; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Broadbeach Resort on the Gold Coast is seeking an On-Site Manager to oversee the front desk and guest services, ensuring smooth operations and exceptional service.

Lead, mentor and supervise front desk staff, manage reservations and room inventory to optimize occupancy and revenue, and coordinate with other departments to resolve issues.

Qualifications

• Proven experience as an On-Site Manager or similar role in hospitality.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• In-depth knowledge of hotel management software and reservation systems.
• Exceptional customer service and problem-solving skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Oversee day-to-day operations of the front office, including check-in/check-out procedures, reservations, and guest services.
• Train, mentor, and supervise front desk staff to ensure exceptional customer service and adherence to resort policies.
• Manage room inventory and reservations to optimize occupancy and revenue.
• Collaborate with other departments to coordinate guest services and resolve issues promptly.
• Implement and enforce standard operating procedures to maintain a high level of efficiency and guest satisfaction.
• Monitor and analyze guest feedback to identify areas for improvement and implement corrective actions.
• Handle guest inquiries, concerns, and special requests in a professional and timely manner.

Skills

On-site management experience

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Tools

Hotel management software

Job description

As the On-site Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our resort's front desk and guest services. You will be responsible for maintaining high service standards, fostering a positive work environment, and implementing strategic initiatives to enhance the overall guest experience.

Key responsibilities

Oversee day-to-day operations of the front office, including check-in/check-out procedures, reservations, and guest services.

Train, mentor, and supervise front desk staff to ensure exceptional customer service and adherence to resort policies.

Manage room inventory and reservations to optimize occupancy and revenue.

Collaborate with other departments to coordinate guest services and resolve issues promptly.

Implement and enforce standard operating procedures to maintain a high level of efficiency and guest satisfaction.

Monitor and analyze guest feedback to identify areas for improvement and implement corrective actions.

Handle guest inquiries, concerns, and special requests in a professional and timely manner.

About you

Proven experience as an On-Site Manager or similar role in the hospitality industry.

Strong leadership and interpersonal skills with the ability to motivate and develop a high-performing team.

Excellent organizational and multitasking abilities.

In-depth knowledge of hotel management software and reservation systems.

Exceptional customer service and problem-solving skills.

Excellent communication skills, both written and verbal.

About us

We are Broadbeach Resort, a luxurious destination nestled in the heart of the vibrant Gold Coast. We pride ourselves on delivering exceptional guest experiences, combining modern elegance with unparalleled service.