Front Office Manager

North West Queensland; Mount Isa City; On-site; AUD 85,000 - 90,000; Full time

Job summary

North West Queensland is seeking a Front Office Manager to lead hotel operations at Mount Isa. You will oversee reservations, check-in/out, and guest arrivals with a focus on personalised service and efficiency.

You will drive sales targets, manage the night audit, and ensure accurate reporting while coordinating with Housekeeping and Maintenance to uphold high standards of cleanliness and guest satisfaction.

Qualifications

• Experience managing hotel Front Office operations and guest services.
• Oversee reservations, arrivals, and departures with emphasis on accuracy and guest satisfaction.
• Ability to drive sales targets and collaborate with Sales Department.
• Proficient in generating operational reports and KPI metrics.

Responsibilities

• Oversee Front Office operations ensuring guest satisfaction.
• Supervise reservations, arrivals, and departures.
• Drive Front Office sales targets with Sales Department.
• Utilize Front Office system for accurate reporting.
• Lead night audit, receivables and daily reporting.
• Coordinate with Housekeeping and Maintenance to meet standards.
• Ensure WHS and compliance adherence.
• Maintain visible leadership at Front Desk and lobby during peak times.

Skills

Front Office Management

Customer Service

Team Leadership

Reservations & Check-in/out

Front Office Software

Financial Reporting

Night Audit

Maintenance Liaison

WH&S Compliance

Tools

Front Office System

PMS / Reporting Tools

Job description

Job Description

• Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
• Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.
• Driving sales and marketing targets within the Front Office team based on key deliverables set by the Sales Department.
• Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
• Supervision of lobby services, ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Operation of an effective night audit function, receivables and reporting. Accuracy and attention to detail of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office recurring reports, commenting on key performance indicators.
• Support Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
• Support Maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.
• Ensure public areas are clean and well presented with regular monitoring. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Adherence to WHS and Compliance procedures and policies
Salary $85-$90,000 + super