Resolution Liaison Officer - Flexible Mediation & Disputes

Victorian Legal Services Board and Commissioner; Melbourne; Hybrid; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible working options

Staff culture and engagement

Wellbeing programs

Cross-team partnership

Regulatory role in Victoria

Zusammenfassung

Victorian Legal Services Board and Commissioner is recruiting a Resolutions Liaison Officer to support the Costs Disputes & Compliance Team. You will handle consumer enquiries and assist in resolving complaints through shuttle mediation, helping ensure fair and timely outcomes.

We value flexible working options, a supportive culture, and commitment to accessibility and diversity in our recruitment process. A tertiary law qualification will be highly regarded for this role.

Qualifikationen

• Experience in a dispute or complaints management environment.
• A well-developed understanding of how to interpret and apply legislation.
• A good understanding of the operation of legal practice and of the complaints provisions relating to the regulation of legal practitioners and legal practices in Victoria.
• A high level of computer literacy.
• A tertiary qualification in law will be highly regarded.

Aufgaben

• Handle enquiries from consumers and assist with resolving consumer matter complaints through shuttle mediation.

Kenntnisse

Dispute/complaints management

Legislation interpretation

Legal practice understanding

Computer literacy

Ausbildung

Law degree or equivalent

Jobbeschreibung

Victorian Legal Services Board and Commissioner is recruiting a Resolutions Liaison Officer to support the Costs Disputes & Compliance Team. You will handle consumer enquiries and assist in resolving complaints through shuttle mediation, helping ensure fair and timely outcomes.

We value flexible working options, a supportive culture, and commitment to accessibility and diversity in our recruitment process. A tertiary law qualification will be highly regarded for this role.