Dispute Resolution Specialist (Intake & Mediation)

Department of Government Services VIC; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

Department of Government Services VIC is seeking a Dispute Assessment Officer in Melbourne to promote, conduct and deliver dispute resolution services impartially. You will manage intake assessments, narrow issues and support parties to reach resolution.

Key duties include case assessment, advice on options, facilitation of settlement, and preparation of briefing documents for mediators, with active involvement in training and team projects.

Qualifications

• Experience in a high-volume case management environment.
• Experience in assessment of disputes and dispute resolution techniques.
• National Mediator Accreditation and mediation experience desirable.
• Ability to remain impartial and neutral throughout the process.

Responsibilities

• Undertake the assessment and analysis of the dispute and diagnose dispute resolution requirements.
• Provide advice to parties on options and make recommendations using assisted settlement processes.
• Encourage parties to explore mutually acceptable outcomes using a facilitative approach.
• Use sound judgement to determine appropriate action based on evidence and stakeholders.
• Organise mediation conferences and prepare briefing documents for mediators.
• Maintain case files and correspondence in accordance with guidelines and policies.

Skills

High-volume case management

Dispute assessment

Mediation experience

Impartial facilitation

Education

National Mediator Accreditation

Job description

Department of Government Services VIC is seeking a Dispute Assessment Officer in Melbourne to promote, conduct and deliver dispute resolution services impartially. You will manage intake assessments, narrow issues and support parties to reach resolution.

Key duties include case assessment, advice on options, facilitation of settlement, and preparation of briefing documents for mediators, with active involvement in training and team projects.