Resolution Liaison Officer

Victorian Legal Services Board and Commissioner; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working options

Staff culture and engagement

Wellbeing programs

Cross-team partnership

Regulatory role in Victoria

Job summary

Victorian Legal Services Board and Commissioner is recruiting a Resolutions Liaison Officer to support the Costs Disputes & Compliance Team. You will handle consumer enquiries and assist in resolving complaints through shuttle mediation, helping ensure fair and timely outcomes.

We value flexible working options, a supportive culture, and commitment to accessibility and diversity in our recruitment process. A tertiary law qualification will be highly regarded for this role.

Qualifications

• Experience in a dispute or complaints management environment.
• A well-developed understanding of how to interpret and apply legislation.
• A good understanding of the operation of legal practice and of the complaints provisions relating to the regulation of legal practitioners and legal practices in Victoria.
• A high level of computer literacy.
• A tertiary qualification in law will be highly regarded.

Responsibilities

• Handle enquiries from consumers and assist with resolving consumer matter complaints through shuttle mediation.

Skills

Dispute/complaints management

Legislation interpretation

Legal practice understanding

Computer literacy

Education

Law degree or equivalent

Job description

Victorian Legal Services Board and Commissioner - Melbourne VIC

We're committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Island people, people with disability, women and gender diverse people, culturally diverse and LGBTIQ+ people to apply for our roles. The VLSB+C contributes to a fairer playing field for all Victorian job applicants, including making reasonable adjustments to the recruitment and employment process.

If you have any questions or need assistance to fully participate in the process, please contact People and Culture on 03 9679 8*** or ***************@lsbc.vic.gov.au

Can you tell me more about what you do at VLSB+C?

Great question! We're really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria.

We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers. We are passionate about maintaining and protecting the rule of law by ensuring the integrity of the legal profession.

Okay, and what role are you recruiting for?

We're looking for a Resolutions Liaison Officer to join our Costs Disputes & Compliance Team. You will handle enquiries received by consumers and assist with resolving consumer matter complaints through the use of shuttle mediation.

This is getting interesting, what type of person are you looking for?

We're looking for passionate and driven people to work with us as we continue to enhance our services to the Victorian public.

We are looking for candidates with the following:

• Experience in a dispute or complaints management environment
• A well-developed understanding of how to interpret and apply legislation
• A good understanding of the operation of legal practice and of the complaints provisions relating to the regulation of legal practitioners and legal practices in Victoria
• A high level of computer literacy
• A tertiary qualification in law will be highly regarded

That sounds like me! How are you different from other organisations?

We're really excited by our organisation, we offer:

• Flexibility: We have work leading edge flexible working options including part-time, compressed hours, flexible start time, up to 2 days working from home.
• Culture: Our People Matter Survey results reflect our staff are proud to work for the VLSB+C.
• Wellbeing: We have an active Social Club and Health and Wellbeing Committee that promote fun and engaging activities throughout the year
• Partnership: our horizontal structure allows for morepartnershipwith your colleagues and other teams
• Purpose: We play a key role in regulating the legal practice in Victoria

I want to know more!

Rosetta Spano would love to hear from you on ******@lsbc.vic.gov.au if you have questions about the role.

Other relevant information:

Appointment will be subject to abiding by our Flexible Working Procedure which defines the number of required in-office days at our office (including the 'team day' of your team) and completion of the VPS Pre-Employment Statutory Declaration, Misconduct Declaration and Consent Form and the Pre-Employment Health Declaration.

Your appointment may be subject to a satisfactory National Police Record Check, provision of evidence of qualifications required for your position and/or a probation period.