Residential Support Worker - Catherine House

MercyCare Ltd.; Western Australia; On-site; AUD 60,000 - 80,000; Part time

Benefits offered by this job

Not for profit Salary Packaging up to

6 weeks annual leave & 3 weeksPersonal

Free on-site parking

Childcare discounts

Additional leave options

Career Pathways + Training

Wellbeing program with discounted/free

Job summary

MercyCare Ltd. in Western Australia is seeking a compassionate role to provide safe, supportive accommodation for women experiencing homelessness.

You will help residents feel valued, build confidence and work toward a more stable future within a dedicated team. The role follows a rotating two-week roster with day, afternoon, overnight and sleepover shifts, with two part-time hours options (72 or 68 hours per fortnight).

Qualifications

• Certificate III in Community Services or equivalent (desirable).
• Experience in residential/community services or homelessness context.
• Trauma-informed, person-centred and strengths-based practice.
• Strong communication and ability to build therapeutic relationships.
• Documentation, case notes, incident reporting and MS Office use.
• Current Driver's Licence.
• Current First Aid Certificate.
• National Police Clearance (last 6 months).

Responsibilities

• Provide safe, supportive accommodation for women experiencing homelessness.
• Build trusting relationships and support residents toward stability.
• Follow a two-week rotating roster including day, afternoon, overnight, and sleepover shifts.
• Complete documentation and incident reporting as part of case management.

Skills

Communication skills

Trauma-informed practice

Documentation & reporting

MS Office / online systems

First Aid

Driver's Licence

Education

Certificate III in Community Services or similar

Police Clearance (recent within 6 months)

Job description

When you join MercyCare, you become part of something bigger than a job. You join a community of people who show up for Western Australians at the moments that matter most - from early learning and disability support, to family, community and aged care services. We live by our values of respect, integrity, compassion, justice, excellence and courage, and we are committed to safeguarding and protecting children, young people and vulnerable people in our community.

About the role

You will play an important role in providing safe, supportive accommodation for women experiencing homelessness. Through compassion, consistency and genuine connection, you will create a welcoming environment where residents feel valued, build confidence and work towards a more stable future. Be part of a dedicated team where even the smallest moments can make a meaningful difference. The role follows a rotating two-week roster, including day, afternoon, overnight and sleepover shifts. Two part-time hours options are available: 72 or 68 hours per fortnight.

About you

You know how to build trust without judgement, set healthy boundaries and bring a bit of humanity to every interaction. You will also understand that great support isn’t about doing everything for someone, it’s about walking alongside them and helping them find their own way forward. Your key experience will include:

• Certificate III in Community Services or similar (desirable)
• Experience supporting people in residential, community services, family and domestic violence, homelessness or similar human services environments
• An understanding of trauma-informed, person-centred and strengths-based practice
• Strong communication skills and the ability to build positive therapeutic relationships
• Confidence with documentation, case notes, incident reporting and using MS Office/online systems
• A current Driver’s Licence
• A current First Aid Certificate
• National Police Clearance (obtained within the last six months)

About the benefits

You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.As a valued team member, you’ll also enjoy access to:

• Not for profit Salary Packaging options up to $18,000!
• 6 weeks annual leave and 3 weeks personal leave
• Free on-site parking
• Childcare discounts for your little ones
• Options to purchase additional leave
• Career Pathways, Professional Development and Training
• Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like accommodations to apply contact [e-mail]

When life needs care, we are there

As a leading Western Australian 'for purpose' organisation with a 175-year history, our story continues through the care and services provided by our teams. We support all Western Australians people throughout life’s journey and invest in creating a values-driven workplace where you can belong, grow and thrive.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, and diverse ages, cultures, faiths, abilities, genders and sexualities.